Fortune Eshun
Accra
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed Healthcare and working in 24/7 uptime environment.
Overview
2
2
years of professional experience
Work History
Family Search Support Agent
Family Search
04.2023 - Current
- Utilized Zendesk platform to provide timely and effective customer support for Family Search services.
- Conducted Metadata auditing to ensure data accuracy and adherence to established standards.
- Assisted users in navigating genealogical databases, addressing inquiries, and resolving technical issues.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Peer Mentor
Bloom
12.2022 - Current
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Conduct regular check-ins, offering constructive feedback, and ensuring students feel supported and encouraged.
- Maintain accurate and updated records of student progress, challenges, and goals for informed coaching strategies.
- Contribute to a positive and impactful community environment within Bloom.
Community Health Educator
Blood Drive Ghana
09.2021 - Current
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
Education
Bachelor of Science - Applied Health
Brigham Young University Idaho
Idaho USA07.2025
Skills
- Livechat Messaging
- Problem Analysis
- One-on-One Mentoring
- Academic Coaching
- Health Education
- Collaborative Networking
- Health Advocacy
- Public Speaking
- Zendesk Support
- Metadata Auditing
Languages
English
Native language
Timeline
Family Search Support Agent
Family Search
04.2023 - Current
Peer Mentor
Bloom
12.2022 - Current
Community Health Educator
Blood Drive Ghana
09.2021 - Current
Bachelor of Science - Applied Health
Brigham Young University Idaho
Similar Profiles
Faith MitchellFaith Mitchell
NA at Family SearchNA at Family Search
Brayden TibbittsBrayden Tibbitts
Family History Consultant at Family SearchFamily History Consultant at Family Search
Natalie ReeseNatalie Reese
Metadata Specialist at Family SearchMetadata Specialist at Family Search