Fortunate Omowumi Abiola
Dubai
Summary
Proven Customer Service Officer at Dreamland Link Consult, adept in Complaint Handling and maintaining Customer Focus, significantly enhanced customer satisfaction. Skilled in Data Entry, successfully managed inquiries and resolved concerns, demonstrating a positive attitude and commitment to excellence. Achieved notable customer satisfaction levels through effective problem-solving and product knowledge.
Overview
2
2
years of professional experience
Work History
Customer-service-officer
Dreamland Link Consult
02.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor of Arts - EDUCATIONAL ECONOMICS
UNIVERSITY OF ILORIN
Ilorin, Kwara State, Nigeria02.2020
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Languages
YORUBA
Native language
English
Beginner
A1
Timeline
Customer-service-officer
Dreamland Link Consult
02.2022 - Current
Bachelor of Arts - EDUCATIONAL ECONOMICS
UNIVERSITY OF ILORIN