Project Management
FOLAWIYO DAMILOLA
Virtual Assistant/ Customer Service Representative
Nigeria
Summary
I'm a skilled virtual assistant with a passion for helping business owners streamline their personal and professional lives. I’m seeking a full-time role that offers both challenges and opportunities to utilize my strengths in interpersonal communication, time management, and problem-solving.
I’ve supported numerous business owners in expanding their operations, giving them peace of mind knowing they’ve chosen the best virtual assistant. My skills are limitless, ranging from social media management and eCommerce to project management. With me, you’re not just getting a virtual assistant—you’re gaining a dedicated partner in your success
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Customer Service Representative & Dropshipping
White Room Academy
1 2024 - Current
- Developed comprehensive training materials, including guides, tutorials, and webinars, to enhance learning and engagement
- Conducted one-on-one and group training sessions, covering product selection, supplier negotiation, and order fulfillment
- Reached out to potential leads through various channels, including email, phone, and social media, resulting in a 30% increase in client acquisition
- Conducted thorough market research to identify profitable niches and select trending products for clients' stores.
Virtual Assistant
Highevenda Coaching Company
02.2024 - 08.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
Social Media Manager
GRS Insurance Brokers
02.2023 - 12.2023
- Organized social media posts
- Managed social media advertising campaigns and budgets, achieving a significant return on investment (ROI) and increased brand awareness
- Engaged with followers by responding to inquiries, comments, and messages promptly
- Analyzed social media metrics to assess performance, adjust strategies, and improve engagement and reach.
Education
Bachelor of Science - Business Administration And Management(Hons)
Mountain Top University
04.2001 -
Skills
Social Media Management and Advertising
Virtual Assistance and Administrative Support
Market Research and Product Selection
Customer Relationship Management (CRM)
Team Collaboration and Leadership
Excellent Communication and Presentation
Lead Generation and Sales
Product Research
Customer Service
Live chat support
Software
Notion
Asana
Slack
Shopify
Certification
Working as a Virtual Assistant - Alison
Interests
Reading
Traveling
Timeline
Virtual Assistant
Highevenda Coaching Company
02.2024 - 08.2024
Social Media Manager
GRS Insurance Brokers
02.2023 - 12.2023
Bachelor of Science - Business Administration And Management(Hons)
Mountain Top University
04.2001 -
Customer Service Representative & Dropshipping
White Room Academy
1 2024 - Current