FOLASHADE AROWOLO CHRISTIANAH
Mowe, Ogun State
Summary
Dedicated professional with three years of experience in customer service and sales, excelling in fast-paced environments that require exceptional problem-solving and communication skills. A proven track record at Wema Bank and UBA demonstrates the ability to effectively manage customer inquiries, enhance satisfaction, and drive sales growth. Multilingual capabilities, combined with a strong commitment to excellence, create an ideal candidate for customer service roles, particularly as a virtual assistant. Passionate about delivering outstanding service and fostering positive client relationships, consistently striving to exceed. expectations.
Overview
5
5
years of professional experience
2
2
Certificates
Work History
Digital Contact Center, Customer Solution Provider, Inbound Desk
Wema Bank
06.2023 - Current
- Managed customer complaints, inquiries, and requests, escalating issues to resolution teams as needed.
- Enhanced customer satisfaction through tailored solutions, account verifications, and onboarding new clients.
- Utilized CRM and banking tools to streamline operations and improve service delivery.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Representative
UBA Bank
06.2022 - 12.2022
- Negotiated payment terms and managed customer accounts, ensuring compliance with regulations.
- Improved sales through effective lead conversion and deal closure.
- Handled customer complaints and inquiries, maintaining a high level of customer service.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Front Desk Personal Assistant
NYSC Service (National Youth Service Corps) Hebron college
05.2021 - 05.2022
- Provided administrative support, managed visitor interactions, and maintained school records.
- Handled communications, including phones and emails, enhancing school operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Bachelor of Science - Economics
08.2019
Graduated
Senior Secondary Leaving Certificate (NECO) -
01.2014
Skills
Customer Service & Engagement: Effective communication, active listening, empathy
Interests
Reading, Traveling, Music, Meeting new people, Continuous Learning & Development, Adventure
Certification
Branding and customer experience(IE Business School)
Timeline
Personal branding : stand out and succeed( University of michigan)
06-2026
Branding and customer experience(IE Business School)
06-2024
Digital Contact Center, Customer Solution Provider, Inbound Desk - Wema Bank
06.2023 - Current
Sales Representative - UBA Bank
06.2022 - 12.2022
Front Desk Personal Assistant - NYSC Service (National Youth Service Corps) Hebron college
05.2021 - 05.2022
Haute Ecole de Gestion et Technologies University - Bachelor of Science, Economics
Federal Government Girls College - Senior Secondary Leaving Certificate (NECO),