FOLASADE ROSEANNE OLAWALE
Banking
Ikotun,Lagos
Summary
An experienced Profit Center Manager with 15 years experience in customer service delivery, branch operations and customer relationship management between the business and its customers with focus on optimizing customer experience for retention and maximizing customer lifetime for business profitability. result-oriented team player who is creative, honest and resourceful, with unwavering focus on policies, procedures and targets which contributes to the advancement of the organization. Versatile Profit Center Manager with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within a diverse corporate industry where my experience in banking operations and sales will be valuable.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Profit Center Manager
UNITED BANK FOR AFRICA, Obun Eko Business Office
Ikotun, Lagos
09.2020 - Current
- Increased the branch deposit with inflows of N40m from reactivated dormant accounts
- Reactivated other dormant accounts and generated average deposit of N1m on each with a total of N50m
- Managed the SBU loan portfolio and increase disbursement base from N80m to N125m
- Achieved new accounts acquisition with an average of 70 accounts monthly
- Facilitate increase in customers’ digital/e-channels penetration from 60% to 90%.
Branch Operations Manager
Obun Eko Business Office
, Lagos Island, Lagos
01.2017 - 09.2020
- Key Results
- Ensuring quality customer service delivery through the provision of efficient and effective branch operations
- Providing overall leadership at branch level and continually enhancing team performance
- Managing operational risk issues that arise in daily activities at branch level and maintaining strong control awareness in branch delivery of products and processes
- Ensuring proper documentation for all transactions and authorizing transactions within approval limits
- Supervising account opening process and ensuring complete documentation are provided in line with the bank’s procedural guidelines
- Ensuring that branch ATMs are functional at all times and faults are timely escalated and resolved
- Managing branch cash management and ensuring strict adherence to COP limits
- Ensuring internal accounts are proofed daily, weekly and monthly as applicable
- Conducting proper assessment of branch assets and maintenance of ambience quality in the branch.
Cash officer
UNITED BANK FOR AFRICA
Lagos
09.2015 - 01.2017
- Results
- Supervision of all tellers’ cash point services
- Prompt and accurate consummation of all transactions within the bank’s turn-around time
- Authorization of all cash transactions above tellers limits while ensuring zero tolerance to fraud and errors
- Management of branch ATMs, ensuring they are functional at all times
- Efficient management of cash holding and vault administration
- Crowd management in the banking hall
- Ensuring availability and workability of tellers’ working tools
- ATM accounts maintenance and reconciliation.
Customer Relations officer
UNITED BANK FOR AFRICA
Lagos, Lagos
04.2007 - 08.2015
- Key Results
- Group Head Operations commendation letter for aborting N7.2M NIP transfer fraud on major customer’s account
- Processing customers’ instant transfer request promptly and without error
- Clearing of customers’ other banks and in-house cheques ensuring the appropriate turn-around time is applied
- Processing of fixed deposit and treasury bills requests
- Coordination of customers’ enquiry desk
- Active cross-selling of the bank’s electronic products and educating customers for efficient use
- Effective use of the bank’s customers’ complaint portal to facilitate prompt resolution and foster customers’ satisfaction
- Prompt response to reference letters and accurate processing of customers’ standing instructions.
Funds Transfer Officer
UNITED BANK FOR AFRICA
Gregory, Lagos
04.2007 - 08.2011
- Results
- Weekly Proof of business office Accounts
- Processing and maintenance of fixed deposit accounts and prompt issuance of investment certificates
- Processing of inter-bank transfers: NIP, RTGS and NEFT
- Foreign currency transfer/outward remittance
- Processing of local and foreign cheques
- Salary and loan administration.
Relationship Manager / Account Officer
UNITED BANK FOR AFRICA
Gregory, Lagos
09.2006 - 03.2007
- Results
- Sales of entire bank’s products to customer
- Manage relationship between Customers and the bank
- Introducing new customers to the bank and its products
- Ensuring the retention of existing customers
- Generating liability for the bank by booking credits
- Significant contribution to deposit liability mobilization
- Driving reactivation of inactive and dormant accounts
UNITED BANK FOR AFRICA
01.1958 - 01.1960
Education
Bachelor of Science - Microbiology
University of Agriculture
Abeokuta 02.2000 - 06.2004
Skills
Excellent oral and written communication skillsPassion for business development and acquisitionProfound training abilitiesKnowledge of banking applications: Finacle10x with efficient result-oriented techniquesTeam building skills with result driven abilitiesExcellent customer service skillsLeadershipStrong interpersonal and communication skillsNegotiationsIn-depth knowledge of the business environment
Accomplishments
- Compliance and Anti-Money laundering Training
- Fraud Awareness Training
- Information technology and cyber security awareness Training
- Customer Service Training 1&2
- Service Excellence Program
- Personal effectiveness and attitude orientation
- Basic banking operations
- Business of consumer (Retail) banking
- Overview of UBA’s culture, activities, products and Services
- Effective Communication and Business Writing Course
- Leadership Essential- (Leadership 101)
- United Bank for Africa Group Compliance Refresher course
- United Bank for Africa –Result Oriented Employee Training
- Business of consumer (Retail) banking
- Consumer Loans PCM Leadership Series
Personal Information
.
Sex- Female
State of Origin- Ondo State.
Timeline
Profit Center Manager
UNITED BANK FOR AFRICA, Obun Eko Business Office
09.2020 - Current
Branch Operations Manager
Obun Eko Business Office
01.2017 - 09.2020
Cash officer
UNITED BANK FOR AFRICA
09.2015 - 01.2017
Customer Relations officer
UNITED BANK FOR AFRICA
04.2007 - 08.2015
Funds Transfer Officer
UNITED BANK FOR AFRICA
04.2007 - 08.2011
Relationship Manager / Account Officer
UNITED BANK FOR AFRICA
09.2006 - 03.2007
Bachelor of Science - Microbiology
University of Agriculture
02.2000 - 06.2004
UNITED BANK FOR AFRICA
01.1958 - 01.1960