Computer and Tech
Folakemi Sarah Agboola
Student
Ibadan ,Oyo
Summary
Dynamic customer service professional with extensive experience at IS Watches and Jewelries, excelling in guest relations and front office management. Proven track record in enhancing customer satisfaction and loyalty through effective problem-solving and communication skills. Skilled in cash handling and inventory control, consistently achieving high customer satisfaction ratings.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
IS Watches and Jewelries
12.2024 - 06.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Experience Agent
IS Watches and Jewelries
12.2024 - 06.2025
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Investigated customer complaints and escalated issues to address critical requests.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Conducted proactive follow-up calls to ensure complete resolution of customer issues and concerns.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Sales Assistant
Shekina Glory Variety Store
12.2022 - 12.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Education
National Diploma - Science Laboratory Technician
Federal College of Animal Health And Production Technology
Ibadan,Oyo State Nigeria 08.2024
High School Diploma - Science
Saint Gabriel's Secondary Commercial Grammar School
Jemibewon Road,Mokola , Ibadan.08.2018
Skills
Customer service
Guest relations
Front office management
Cash handling
File management
Telephone etiquette
Office organization
Listening skills
Oral and writing communication
Inventory control
Basic accounting
Skilled in software
Interests
Timeline
Front Desk Receptionist
IS Watches and Jewelries
12.2024 - 06.2025
Customer Experience Agent
IS Watches and Jewelries
12.2024 - 06.2025
Sales Assistant
Shekina Glory Variety Store
12.2022 - 12.2023
National Diploma - Science Laboratory Technician
Federal College of Animal Health And Production Technology
High School Diploma - Science
Saint Gabriel's Secondary Commercial Grammar School