Florence Nwankaego Onyemah
Virtual Assistant And Customer Service Representative
Scarborough
Summary
Proven Virtual and Administrative Assistant with a track record of enhancing client satisfaction and streamlining operations at Pandar Resources. Skilled in email management and problem-solving, adept at fostering professional relationships and improving communication efficiency. Achieved significant improvements in client experience and operational workflows through meticulous organization and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Freelance Virtual Assistant
Pandar Resources
05.2020 - 09.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Administrative Assistant
Yandeel Enterprises
06.2012 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Arts - History And International Studies
Lagos State University
Lagos, Nigeria 04.2001 -
Master of Arts - History And Diplomacy
Lagos State University
Lagos, Nigeria 04.2001 -
Skills
Language proficiency
Email management
Meeting documentation
Multitasking Abilities
Customer relations and communications
Problem-solving abilities
Scheduling and calendar management
Certification
Emergency First Aid and CPR
Timeline
Emergency First Aid and CPR
09-2024
Freelance Virtual Assistant
Pandar Resources
05.2020 - 09.2023
Administrative Assistant
Yandeel Enterprises
06.2012 - 08.2020
Bachelor of Arts - History And International Studies
Lagos State University
04.2001 -
Master of Arts - History And Diplomacy
Lagos State University
04.2001 -
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