Summary
Overview
Work History
Education
Skills
Timeline
Generic
FLORENCE  OKORO

FLORENCE OKORO

HR Business Partner & Consultant (Support & Advisory Services) | Tech & Non- Tech Recruiter | Career Coach | Public Speaking | Résumé & CV & SOP Writing
Lekki, Lagos

Summary

Florence has been involved with providing strategic HR leadership, driving transformational change, and managing organizational development across various sectors including e-commerce, consulting, oil and gas. Been involved with the implementation of best practice HR, people-oriented strategies, policies and operational efficiencies in several organizations.

With proven experience in all core areas of Human Resources including HR Planning and Strategy Development, Recruitment and Selection, Employee Relations, Performance Management, Benefits & Compensation, Talent Management and Administration with good knowledge in employment law.

Led, driven and delivered people-centric, high-performance, positive and fun work cultures. Coached and supported managers and team leaders on various employee relations issues. Executed several successful recruitment campaigns and designed compensation and benefit structures for organizations. I have a way with words and I’m able to get people to do things by applying basic tenets of empathy and assertiveness. Knowing how to apply persuasiveness in overcoming resistance to change.

I understand the 'how to' of linking HR strategy to overall business goals and strategies. Been involved with creating and expending HR budgets.

Presently a Senior Managing Consulting Partner at Tamim Integrated Resources an HR Management and Consulting Firm located in Lekki- Lagos Nigeria.

Also, a Certified Professional Resume Writer with international collaborations who has worked with hundreds of job applicants to develop top-notch resumes which have helped them secure the job of their dreams.

A certified member of the National Resume Writers Association (NRWA) in the United States and also wears several professional hats with bagged certification(s).

Overview

10
10
years of professional experience

Work History

HR Management Consultant| Head of Advisory Service

Tamim Integrated Resources
Lekki, Lagos
04.2018 - Current
  • Recruited to help open company, guiding the start-up and management of a full spectrum of HR operations, systems and programs
  • Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs
  • Key Results:
  • Played a key role in ensuring the successful launch of the office
  • Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation
  • Fostered a teamwork environment conducive to positive dialogue across the organization
  • Personal efforts were cited as the driving force behind employee-retention rate of 89% within an industry where high turnover is the norm
  • Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level
  • Workers’ compensation program was brought into full compliance
  • Cut benefits costs by 16% by negotiating favourable contracts and ensuring that the company did not pay for benefits for which employees were ineligible
  • Wrote employee manual covering company policies, disciplinary procedures, code of conduct and benefits information
  • Introduced the company’s first formal performance review program, creating a flexible and well-received tool that is adopted
  • Revised job descriptions across all levels and 25+ categories
  • Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Human Resource Manager

The Luxxor Group
Victoria Island, Lagos
03.2015 - 03.2018
  • Promoted to fulfil a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records
  • Co-chaired annual flex- enrolment meetings, resolved conflicts between employees, coordinated health fairs to promote employee wellness and performed exit interviews
  • Key Results:
  • Trained 25-member management team on interviewing techniques and best practices, conducting workshops and coaching sessions that contributed to sound hiring decisions.
  • Liaised between multiple business divisions to improve communications.

HR |Admin Officer (Supervisor)

Alibert Product Nigeria Limited
Victoria Island, Lagos
01.2012 - 01.2014
  • Streamlined recruitment process and managed the recruitment of hundreds of staff across multiple locations and departments
  • Designed and implemented onboarding and induction processes, resulting in increased retention rates
  • Coordinated the disposition and resolution of employee disputes
  • Reduced office expenses by 15% in 2014 through effective supervision of expenditure and budget coordination
  • Initiated, implemented and executed corporative savings scheme - a 20% monthly saving from gross salary
  • Delivered services to meet clients’ need, whenever possible resolved inquires at the first point of contact
  • Promoted a professional, high quality, front-line customer-focused service dealing with all customers’ inquiries concerning the company’s services
  • Handled most major company’s project as admin staff and served as a link between customers and the company meeting both company’s needs and satisfying customers
  • Key Results:
  • Ensured prompt attendance to customer's complaints
  • Maintained a feedback system from customers and reduced customers’ defections which led to an increase in customers’ retention rate by 40%
  • Organized in-house training on customer service for unskilled staff which brought in more business and increased assertiveness in staff
  • Rewarded as best staff 2013 for best practice and good customer service.

Education

Masters of Science (MSc) - Human Pyschology

University of South Wales
Newport, United Kingdom
2017

Bachelor of Science - Microbiology

University of Portharcourt
Choba, Rivers State
2010

Skills

  • SKILL SET
  • Communication Interpersonal skills
  • Analytical Critical thinking skills
  • Team work Collaboration
  • Leadership skills Ethical
  • Decision making
  • Creativity
  • IT Skills: Microsoft Proficiency

Timeline

HR Management Consultant| Head of Advisory Service

Tamim Integrated Resources
04.2018 - Current

Human Resource Manager

The Luxxor Group
03.2015 - 03.2018

HR |Admin Officer (Supervisor)

Alibert Product Nigeria Limited
01.2012 - 01.2014

Masters of Science (MSc) - Human Pyschology

University of South Wales

Bachelor of Science - Microbiology

University of Portharcourt
FLORENCE OKORO HR Business Partner & Consultant (Support & Advisory Services) | Tech & Non- Tech Recruiter | Career Coach | Public Speaking | Résumé & CV & SOP Writing