Flora Agbaeze

• Transaction Processing: Processed customers' Inflow and outflow transfers as well as cash deposits and withdrawals.
• Managing staff: Overseeing employees across multiple departments within the branch Operations, ensuring they understand and deliver on their tasks daily in accordance with set and agreed performance goals.
• Developing strategies: Devising strategies to streamline operations to create seamless process flow inline with policies and procedural manuals.
• Ensuring compliance: Ensuring that all branch operational activities adhere to legal and regulatory requirements.
• Managing finances: Maintaining branch financial records, budgeting, forecasting, and financial analysis of operational expense.
• Building service relationships: Building relationships with customers, resolving customer queries and complaints, and collecting their feedback.
• Coordinating with other departments: Coordinating with the regional sales managers to discuss sales strategies, finances, operations, and other operational support details.
• Growing the branch: Growing the branch through hiring, recruitment, and training.
• Training: Trained staff in bank products, operations procedures and successful sales strategies.
• Operational Efficiency: Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.

• Cash management: Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Transactional Management: Maintained transactional accuracy in inflow and outflow processing of customer transfers and cheque mandates.
• Currency shipments: Supervise currency shipments to and from the ledger and vault.
• Banking opportunities: Identify banking opportunities during customer interactions and refer to the appropriate person.
• Customer service: Help customers with transactions, answer questions, and resolve issues
• Compliance: Ensure compliance with all policies, procedures, and regulatory banking requirements during payment and withdrawals.
• Training: Train and coach tellers to improve product knowledge, referrals, and customer service
• Workflow: Assist with workflow and SOP improvement to ensure tellers are successful.
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• Branch operations: Support the branch manager with all aspects of branch operations
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• Cross training: Conduct meetings with tellers to reinforce cross training

A team leader provides direction, guidance, and leadership to a group of

• Transaction Officer Fund Transfer: Processing of customer's account opening and transfer instructions.
• Customer service: Answering customer inquiries and complaints, processing orders, and resolving issues on branch operations
• Customer experience: Developing rapport with customers, encouraging surveys, and making recommendations to improve customer experience.
• Communication: Answering customer inquiries via phone, email, and in-person, and maintaining client databases.
• Purple Ambassador: A cross selling and upselling specialist across all Wema Bank's accounts and service offerings.

• Office communications: Managing office communications, answering phones, and taking and delivering messages
• Scheduling: Scheduling appointments, meetings, and events, and preparing agendas
• Organizing: Organizing files, documents, and the office calendar
• Clerical tasks: Sorting and sending mail, maintaining files, and ordering office supplies
• Project management: Tracking deadlines and facilitating communication
• Expense reporting: Handling expense reporting, invoicing, and basic accounting tasks
• Supporting staff and executives: Providing support to staff and executives, and coordinating with different departments

• Teaching all subjects to the students as it’s a primary school
• Preparation of lesson notes, keeping class attendance
• Attention to other responsibilities as directed or delegated by the school