Flavian Oparaekocha
Lagos,LA
Summary
Adaptable and enterprising field operations supervisor with solid operations background and proven expertise in team building and leading successful teams. knowledgeable about frontline operation in customer faced functions. Motivated to use expertise to help company grow and exceed target expectations. A talented problem solver ready to back up employees at any time
Overview
2
2
Certifications
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Regional Field Operations Supervisor
Global Accelerex Limited
Owerri, NG-IM
08.2017 - Current
- Served customers in a friendly, efficient manner following outlined steps of service.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cash and Teller
Fidelity Bank Plc
Portharcourt, Rivers state
06.2013 - 08.2017
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Opened accounts with cross-sale ratio of 250 products opened.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Coordinated daily cash reconciliation in high-volume location.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Received regional branch recognition award for 75% most friendly staff
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Maintained teller drawer to perform bank transactions.
- Maintained friendly and professional customer interactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Education
Bachelor of Science - Animal Production And Health Science
Imo State Polytechnic Owerri
Imo State 07.2003 - 07.2008
Skills
Business operations management
undefinedCertification
Fintech ethics and Risks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Business Analysis for data driven decision making
12-2020
Fintech ethics and Risks
06-2020
Regional Field Operations Supervisor
Global Accelerex Limited
08.2017 - Current
Cash and Teller
Fidelity Bank Plc
06.2013 - 08.2017
Bachelor of Science - Animal Production And Health Science
Imo State Polytechnic Owerri
07.2003 - 07.2008
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