FINLAK ERIC ABEL
Jalingo,Nigeria
Summary
Results-driven Economics graduate with over 10 years of progressive experience in customer relationship management, financial advisory, and business operations. Proven track record in building strong client relationships, delivering tailored financial solutions, and enhancing customer satisfaction across banking and service industries. Certified in Human Resource Management and Health & Safety Management, with strong proficiency in MS Office Suite and data processing tools. Seeking to leverage expertise in customer service excellence and financial advisory to drive organizational growth and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Finlak Cuts
Jalingo, Nigeria
01.2016 - Current
- Oversee daily business operations, including customer service delivery, staff coordination, and inventory management
- Implement customer service protocols that enhance client experience and drive repeat business
- Manage financial records, track business performance metrics, and identify growth opportunities
Customer Relations Officer
A. Engr. Abel Finlak Estate
Jalingo, Nigeria
01.2013 - Current
- Manage tenant relationships and address concerns promptly to maintain high occupancy rates and client satisfaction
- Investigate and resolve property-related issues efficiently, ensuring timely communication with all stakeholders
- Monitor competitor activities and market trends to recommend service improvements and competitive positioning strategies
- Maintain comprehensive records of tenant interactions, feedback, and property maintenance requests
- Coordinate with maintenance teams to ensure property standards meet client expectations
Financial Advisor
First Bank of Nigeria
10.2022 - 08.2023
- Provide personalized financial guidance to clients, helping them optimize wealth management strategies and achieve financial goals
- Conduct comprehensive market research to recommend suitable banking products and financial services aligned with client needs
- Successfully secure new business by identifying client requirements and presenting tailored solutions
- Build and maintain long-term client relationships through regular follow-ups and proactive financial planning support
- Ensure compliance with banking regulations and internal policies while delivering exceptional customer service
National Youth Service Corps (NYSC) Member
Jigawa Polytechnic
Dutse
10.2021 - 10.2022
- Completed the mandatory one-year national service program
- Contributed to institutional projects and community development initiatives
Education
Bachelor of Science (B.Sc. Hons) - Economics
Taraba State University
Jalingo, Taraba StateDiploma - Banking and Finance
Taraba State University
Jalingo, Taraba StateNational Examination Council (NECO) -
Government Day Secondary School
KusukuFirst School Leaving Certificate (FSLC) -
Grace Junior Academy
Jalingo, Taraba StateSkills
- Customer Service Excellence
- Client Relationship Management
- Financial Advisory
- Conflict Resolution
- Market Research & Analysis
- Database Management
- Problem-Solving & Critical Thinking
- Adaptability & Flexibility
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Processing Software
- Attention to Detail
- Multitasking & Time Management
Certification
- Customer Relationship and Management, Taraba Business School, Jalingo, 2022
- Human Resource Management, Taraba Business School, Jalingo, 2022
- Health & Safety Management, Taraba Business School, Jalingo, 2022
- Data Processing, Techbridge Integrated Service, Dutse, Jigawa State, 2022
Hobbies and Interests
Reading and Research
References
Available upon request
Languages
English
Proficient
C2
Work Preference
Work Type
Contract WorkPart TimeLocation Preference
RemoteSalary Range
₦100000/yr - ₦200000/yrTimeline
Financial Advisor
First Bank of Nigeria
10.2022 - 08.2023
National Youth Service Corps (NYSC) Member
Jigawa Polytechnic
10.2021 - 10.2022
Business Operations Manager
Finlak Cuts
01.2016 - Current
Customer Relations Officer
A. Engr. Abel Finlak Estate
01.2013 - Current
Bachelor of Science (B.Sc. Hons) - Economics
Taraba State University
Diploma - Banking and Finance
Taraba State University
National Examination Council (NECO) -
Government Day Secondary School
First School Leaving Certificate (FSLC) -
Grace Junior Academy