Fidelis Idoko
15, Harmony street, lane 2. Behind AS'Salam school, Off akala way Ibadan
Summary
Chemical Engineering graduate skilled in driving revenue growth through strategic account management and customer retention. Successfully developed robust relationships with distributors and retail clients, consistently meeting sales targets and enhancing market share. Dedicated to utilizing data-driven approaches to inform sales strategies and align with organizational goals.
Overview
8
8
years of professional experience
Work History
Relationship Officer
Dangote Cement Plc
Ibadan South West
01.2023 - Current
- Developed and maintained relationships with distributors and retail customers to enhance customer loyalty.
- Identify opportunities to upsell products or services to existing clients.
- Acquired new accounts and retail outlets to grow revenue and market share.
- Met sales targets, driving company growth.
- Prepare and present periodic reports on sales activities and performance.
- Collaborate with other departments to ensure prompt product delivery to clients.
- Utilized Beatroute market intelligence salesforce app consistently to track sales data.
Credit Analyst
Renmoney
Lagos State
05.2023 - 11.2023
- Minimizing approval error - Error loans approved were less than 0.01%. All loans approved accurately and error-free.
- Ensured thorough document scrutiny, minimizing likelihood of first payment default.
- Verified that all approved applications were fraud-free.
- Processed transactions consistently meeting or exceeding requirements.
- Monitored transaction processing, maintaining approval turnaround of 15 minutes per file.
Operations Officer
GIG Mobility
Lagos State
07.2022 - 12.2022
- Terminal Operations: Coordinated day-to-day terminal activities, ensured buses were assigned to routes, and optimized terminal efficiency.
- Fleet Management: Ensured bus availability through proactive follow-up on repairs and tracking of broken down buses, minimizing service interruptions.
- Safety & Compliance: Ensured adherence to Safety, Comfort, and Service (SCS) standards while maintaining a clean and well-organized terminal environment.
- Customer Experience: Resolved passenger grievances and managed pick-up services to enhance overall service quality.
- Sales & Revenue: Boosted app downloads, promoted services, and ensured Experience Officers remitted accurate sales to the accountant.
Credit Analyst
Heritage Upliftment Initiative
Lagos State
06.2021 - 07.2022
- Completed ratio, trend, and cash flow analyses; created projections to inform credit decisions.
- Assessed creditworthiness of existing or prospective clients.
- Examined financial transactions and credit history case by case (applications, statements, balance sheets, legal documents etc.).
- Determined in-depth the degree of risk involved.
- Analyzed data thoroughly, producing clear and objective reports to support risk assessment.
- Monitored loans for compliance, ensuring adherence to credit policies and mitigating potential risks.
- Followed established credit policies and guidelines to ensure compliance in all loan assessments.
- Verified that each approved application met the organization's compliance standards and policies.
Credit Officer
Ranchi Empowerment Centre
Lagos State
02.2020 - 05.2021
- Reviewed loan agreements and ensured that they are complete and accurate according to policy.
- Analyzed applicants' micro business status, and evaluations and determined feasibility of granting loans.
- Met with applicants and obtained information for loan applications and answered questions about the process.
- Collaborated with clients to identify financial goals and developed tailored strategies to achieve them.
- Educated customers on various loan types and credit options to facilitate informed decision-making.
- Resolved customer complaints by identifying issues and implementing effective solutions.
Chemistry Teacher (NYSC)
Colpreach International Academy
Karu
04.2018 - 03.2019
- Created and maintained positive learning environments that fostered student engagement and collaboration.
- Monitored student academic performance and provided targeted feedback to enhance learning outcomes.
- Facilitated student activities in classroom to support achievement of academic goals.
- Participated in parents' teachers' meetings and communicated parents about student's progress.
Education
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic
Kaduna State, Nigeria11-2018
Skills
- Relationship management
- Loan Portfolio Management
- Risk assessment
- Sales forecasting
- Analytics
- Team Management
- Customer loyalty
Languages
English, Full Professional
Timeline
Credit Analyst
Renmoney
05.2023 - 11.2023
Relationship Officer
Dangote Cement Plc
01.2023 - Current
Operations Officer
GIG Mobility
07.2022 - 12.2022
Credit Analyst
Heritage Upliftment Initiative
06.2021 - 07.2022
Credit Officer
Ranchi Empowerment Centre
02.2020 - 05.2021
Chemistry Teacher (NYSC)
Colpreach International Academy
04.2018 - 03.2019
Higher National Diploma - Chemical Engineering
Kaduna Polytechnic