Summary
Overview
Work History
Education
Skills
Certification
ICT Skills
State Of Origin
Personal Information
Software
Timeline
Hi, I’m

Feyishayo J. Udogu

Lagos,LA
Feyishayo J. Udogu

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience
1
Certification

Work History

Novaji Introserve Nig Ltd
Lagos, Nigeria

Business Relationship Manager
2022.06 - Current (4 education.years_Label)

Job overview

  • Utilized advanced financial analysis techniques to accurately assess client needs.
  • Strengthened client relationships by consistently delivering high-quality service and support.
  • Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
  • Conducted thorough market research to identify emerging trends and inform business development efforts.
  • Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
  • Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.

Africa Infrastructure Foundation
Lagos

Grants Officer
2018.07 - Current (7 education.years_Label & 11 education.months_Label)

Job overview

  • Generated reports of findings to help management with making key decisions
  • Developed team communications and information for meetings
  • Worked in a team to search and apply for grants

Novaji Introserve Nigeria Ltd.
Lagos

Customer Relations Officer
2017.05 - Current (9 education.years_Label & 1 education.month_Label)

Job overview

  • Managed customer relations on ongoing basis to maximize customer retention
  • Developed and implemented standards for staff to provide consistent service to customers
  • Assisted with conflict resolution during partnership negotiations and acquisitions
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Novaji Introserve Nigeria Ltd.
Lagos

Customer Service Intern
2016.06 - 2017.02 (8 education.months_Label)

Job overview

  • Delivered prompt service to prioritize customer needs
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems.

Education

Olabisi Onabanjo University

Bachelor of Arts Education: History and Education

University Overview

Mike Comprehensive High School

Senior Secondary School Certificate (SSCE): West Africa Examinations Council

University Overview

Skills

Schedule ManagementInter-department collaborationBackground in Data entry and Data managementOdoo ERP customer relationship managementCustomer Relationship Management (CRM)Report preparationTeam LeadershipProject organizationTeam buildingHighly MotivatedDeadline AchieverIndependent work communication skillsRegulatory Compliance

Certification

Certificate of Participation: Brand Leadership Programme

ICT Skills

ICT Skills
Microsoft Office (Excel, PowerPoint, Word etc.)

State Of Origin

State Of Origin
Delta State

Personal Information

Personal Information
  • Date of Birth: 03/02/95
  • Gender: Female

Software

ERP

Timeline

Business Relationship Manager
Novaji Introserve Nig Ltd
2022.06 - Current (4 education.years_Label)
Grants Officer
Africa Infrastructure Foundation
2018.07 - Current (7 education.years_Label & 11 education.months_Label)
Customer Relations Officer
Novaji Introserve Nigeria Ltd.
2017.05 - Current (9 education.years_Label & 1 education.month_Label)
Customer Service Intern
Novaji Introserve Nigeria Ltd.
2016.06 - 2017.02 (8 education.months_Label)
Olabisi Onabanjo University
Bachelor of Arts Education: History and Education
6 2017
Mike Comprehensive High School
Senior Secondary School Certificate (SSCE): West Africa Examinations Council
6 2011

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Feyishayo J. Udogu