Feyisetan Oluwaremilekun Oke

• Conduct psychosocial assessments to identify individual needs, workplace-related challenges, and support requirements, providing appropriate counseling, guidance, and referrals to promote employee well-being and effective functioning.
• Support employees experiencing workplace stress, burnout, grief, family challenges, financial difficulties, or other issues affecting work performance.
• Manage grievances, mediate disputes, and facilitate conflict resolution through effective communication, assessment, and appropriate interventions.
• Managed sensitive cases by gathering relevant information, identifying underlying issues, and recommending tailored interventions, ensuring confidentiality and trust.
• Identify and assess cases involving abuse, neglect, vulnerability, or potential harm, escalating concerns and coordinating appropriate protective interventions.
• Identify psychosocial factors contributing to absenteeism, poor performance, workplace conflict, or employee disengagement.
• Collaborate with management, multidisciplinary teams, service providers, patients, and families to coordinate interventions, resolve concerns, and support effective service delivery.
• Delivered confidential employee support and counseling, fostering a trusting environment for individuals to discuss personal challenges.
• Handle sensitive personal and case information responsibly, maintaining confidentiality, discretion and professional boundaries.
• Compiled case reports and maintained confidential records to support effective monitoring and informed decision-making for management.

Recognized for outstanding performance and contributions.

• Achieved Best Worker recognition in Social Welfare Department for exceptional contributions in 2021.
• Best Worker (Senior Category) for the month of February 2021.

• Coordinated day-to-day operations to ensure smooth workflow and service delivery
• Liaised with PTD on traffic control
• Assisted the coordination of truck programming, traffic management and truck loading
• Ensured tickets are out on time to commence loading daily
• Coding of loading ticket on Equavision software
• Resolved customer questions to enhance satisfaction and service quality.
• Prepared daily, weekly and monthly reports
• Reviewed program documentation for accuracy and ensured compliance with Matrix Energy standards
• Assisted cross-functional teams with planning, coordination, and issue resolution
• Recommended and developed risk management strategies to enhance regulatory compliance