Feyikemi Zainab Busari

• Calendar and Email Management
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes. Which contribute about 60% to operating standard procedure.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.

• (REMOTE)
• Coordinated executive schedules and managed communications, facilitating seamless operations and enhancing team collaboration.
• Managed travel arrangements and itineraries for executives, optimizing resource allocation and minimizing travel expenses.
• Organized and updated schedules for executives.
• Scheduled appointments and handled calenders for senior leadership.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Due to my professionalism in handling customers complaint and timely resolution,i was awarded the best overall transaction officer in south western part of Nigeria at Guaranty Trust bank Nigeria.

• Managed cash handling processes accurately, ensuring compliance with financial protocols and minimizing discrepancies.
• Delivered exceptional customer service by resolving inquiries efficiently, enhancing customer satisfaction and loyalty.
• Trained new staff on operational procedures and customer service standards, fostering a collaborative team environment.
• Implemented process improvements in transaction handling, resulting in reduced wait times and improved customer throughput.
• Engaged in continuous learning about banking products and services, enabling informed assistance to customers and promoting relevant offerings.
• Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
• Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
• Assisted in creating weekly schedules balancing staff availability and predicted workload ensuring adequate coverage during busy periods.