Felix Ofili
Summary
Accomplished Assistant General Manager at Post Assurance Brokers Limited, adept in operations management and team leadership, significantly enhanced client risk coverage of over $500m insurance portfolio , and effective and promptly processed and timely settlement of client claim of over £2m . Expert in customer retention and revenue growth, demonstrating a proven track record in driving results and fostering team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager, Operations
Post Assurance Brokers Limited
11.2017 - Current
- Advise prospective and existing corporate and individual clients on the best insurance policies that cover all potential risk exposure of assets and ensure adequate coverage of clients' risks
- Gathering of relevant underwriting information from the client for determination of premium, use the information to obtained competitive insurance quote and terms from insurers
- Liaise with our Lloyd's of London Insurance broker (Lockton LLP) to obtained competitive quote from the Lloyd's market for special risk like Aviation, Marine and Energy Insurance etc. this is to ensure adequate coverage and spread of client's risk
- Liaise with National Insurance Commission (NAICOM) in obtaining Approval In Principle (AIP) for placement of risk abroad and filling of report to the regulator to obtain Certificate of Reinsurance (COR)
- Review policy terms and conditions to ensure they are in the best interest of the insured
- Management of clients insurance portfolio of over $500m and ensure insurance records are up to date
- Management of claims of all classes on insurance not limited to Aviation, Marine, Fire, Automobile etc
Head, Technical
Libra Insurance Brokers Limited
05.2015 - 10.2017
- Identification and assessment of potential market whether corporate or individual and the design insurance policy that suit their needs.
- Selling and upselling of all classes of insurance not limited to Automobile, Homeowner, Aviation, Marine and other classes of Insurance
- Computation of insurance premium and placement of risk in line with insured cash flow for ease of premium payment by the insured to avoid gap in coverage
- Provision of excellent customer service through customer satisfaction strategies for the retention of customers and obtain referral.
- Assign responsibilities and monitor the activities of team members to ensure actualization of departmental objectives
- Training of team members on policy underwriting and claims management.
- Collaborate the finance department on insured's premium payment and remittance of premium to underwriters.
- Preparation weekly reports on insurance business generated and the insureds' claim report to the Management.
Education
Master of Science - Risk Management And Insurance
University Of Lagos
Yaba, Lagos, Nigeria10.2022
Bachelor of Science - Business Administration
University of Lagos
Yaba, Lagos, Nigeria11.2016
Higher National Diploma - Insurance
Federal Polytechnic Offa
Offa, Kwara State12.2009
National Diploma - Insurance
Federal Polytechnic Offa
Offa, Kwara State09.2005
Skills
- Operations Management
- Team leadership expertise
- Business operations knowledge
- Training and development background
- Sales Techniques
- Customer Retention
- Teamwork and Collaboration
- Customer Service
- Customer Service Management
- Team Leadership
- Quality Assurance
- Proficient in [Software]
- Direct Sales
- Revenue Generation
- Revenue Growth
Accomplishments
- Quality Assurance Award in delivery of clients service
- Achieved Prompt and adequate claim settlement of claim through effectively review of claim documents and follow-up with claim manager for settlement
- Supervised team of over 6 staff members.
- Collaborated with team of 26 in the development of Employee Hand Book and development of departmental and operational manual for successful International Standard Organization (ISO 9001:2015) Audit.
Affiliations
- Chartered Insurance Institute of Nigeria
- Institute of Strategic Management
Certification
- Associate Of the Chartered Insurance Institute of Nigeria License - 2015
- Associate Member of the Institute of Strategic Management 2011
Additional Information
- Aviation and Marine Insurance Underwriting and Claims (Chartered Insurance Institute London) 2024
- Aviation Insurance Underwriting & Claims (Lockton LLP) 2022
- Reinsurance Contract wordings 2021
- Marine and Aviation Insurance 2020
- Swiss Reinsurance Company Limited in partnership with Leadway Assurance Limited 2016
- Agricultural Risk Management & Risk Transfer Solutions
Languages
English
Native language
Timeline
Assistant General Manager, Operations
Post Assurance Brokers Limited
11.2017 - Current
Head, Technical
Libra Insurance Brokers Limited
05.2015 - 10.2017
Master of Science - Risk Management And Insurance
University Of Lagos
Bachelor of Science - Business Administration
University of Lagos
Higher National Diploma - Insurance
Federal Polytechnic Offa
National Diploma - Insurance
Federal Polytechnic Offa
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