Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
FELICITY OKWOR

FELICITY OKWOR

*
ABUJA

Summary

High motivated and detailed professional in customer service, Insurance/ Investment, Sales and Process, Adept in troubleshooting and solving complex. Skills in developing and implementing innovative strategies to reduce cost and increase efficacy

Overview

11
11
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Sales Associate

NOVEL PHARMACY & STORES,
ABUJA
05.2022 - Current
  • Accurately processed POS transactions accurately, securely and increased sales by 10%.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Established exceptional customer service, resolving customer complaints efficiently and courteously.

Financial Advisor

OLD MUTUAL, NIGERIA
ABUJA
05.2019 - 02.2020


  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Managed over 50 calls in per week and met weekly deadlines
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans
  • Facilitated new client onboarding process and investment account setup
  • Educated clients on potential risks and rewards associated with various investments

Team Supervisor

GLOBAL FUND PROJECT -NIGERIA
KADUNA
03.2015 - 06.2015
  • Successfully led 3 member team to carryout assessment on Rapid Malaria Intervention Control for southern part of Kaduna state before deadline.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Completed checklist and submitted Reports from 9 local Government to Kaduna state coordinator
  • Established work schedules, assignment and logistics for my team
  • Established open and professional relationships with team members to achieve quick resolutions for various issues

TRAINED KNOWLEDGE FACILITATOR (VOLUNTEER)

MILLENUIM DEVELOPMENT GOALS
JALINGO, TARABA STATE
11.2012 - 10.2013
  • Brought in projects on-time and under-budget by effectively handling routine
  • Maintained records of monthly checklist of MDGs activities and sent to Head office.
  • Coordinated weekly and monthly activities like Seminars for girls in secondary schools, Seminars for pregnant women and mothers in hospitals, Environmental sanitation of public places, planting of tree seedlings and fundraising for projects
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Analyzed team performance and identified opportunities for additional training

Education

Bachelor of Science - Accounting

Caritas University
Enugu
04.2001 -

Skills

Exceptional customer service

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Certification

Professional Certificate in Project Management, CUPE Project

Timeline

Sales Associate

NOVEL PHARMACY & STORES,
05.2022 - Current

Financial Advisor

OLD MUTUAL, NIGERIA
05.2019 - 02.2020

Team Supervisor

GLOBAL FUND PROJECT -NIGERIA
03.2015 - 06.2015

TRAINED KNOWLEDGE FACILITATOR (VOLUNTEER)

MILLENUIM DEVELOPMENT GOALS
11.2012 - 10.2013

Bachelor of Science - Accounting

Caritas University
04.2001 -

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