FELICITY OKWOR
*
ABUJA
Summary
High motivated and detailed professional in customer service, Insurance/ Investment, Sales and Process, Adept in troubleshooting and solving complex. Skills in developing and implementing innovative strategies to reduce cost and increase efficacy
Overview
11
11
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Sales Associate
NOVEL PHARMACY & STORES,
ABUJA
05.2022 - Current
- Accurately processed POS transactions accurately, securely and increased sales by 10%.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Established exceptional customer service, resolving customer complaints efficiently and courteously.
Financial Advisor
OLD MUTUAL, NIGERIA
ABUJA
05.2019 - 02.2020
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Managed over 50 calls in per week and met weekly deadlines
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans
- Facilitated new client onboarding process and investment account setup
- Educated clients on potential risks and rewards associated with various investments
Team Supervisor
GLOBAL FUND PROJECT -NIGERIA
KADUNA
03.2015 - 06.2015
- Successfully led 3 member team to carryout assessment on Rapid Malaria Intervention Control for southern part of Kaduna state before deadline.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Completed checklist and submitted Reports from 9 local Government to Kaduna state coordinator
- Established work schedules, assignment and logistics for my team
- Established open and professional relationships with team members to achieve quick resolutions for various issues
TRAINED KNOWLEDGE FACILITATOR (VOLUNTEER)
MILLENUIM DEVELOPMENT GOALS
JALINGO, TARABA STATE
11.2012 - 10.2013
- Brought in projects on-time and under-budget by effectively handling routine
- Maintained records of monthly checklist of MDGs activities and sent to Head office.
- Coordinated weekly and monthly activities like Seminars for girls in secondary schools, Seminars for pregnant women and mothers in hospitals, Environmental sanitation of public places, planting of tree seedlings and fundraising for projects
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Analyzed team performance and identified opportunities for additional training
Education
Bachelor of Science - Accounting
Caritas University
Enugu 04.2001 -
Skills
Exceptional customer service
Microsoft office(Word, PowerPoint & Excel)
Client Confidentiality
Insurance Recommendation
Administrative Support
Report Preparation
Data Evaluation
Conflict Resolution
Excellent Communication skills
Certification
Professional Certificate in Project Management, CUPE Project
Timeline
Sales Associate
NOVEL PHARMACY & STORES,
05.2022 - Current
Financial Advisor
OLD MUTUAL, NIGERIA
05.2019 - 02.2020
Team Supervisor
GLOBAL FUND PROJECT -NIGERIA
03.2015 - 06.2015
TRAINED KNOWLEDGE FACILITATOR (VOLUNTEER)
MILLENUIM DEVELOPMENT GOALS
11.2012 - 10.2013
Bachelor of Science - Accounting
Caritas University
04.2001 -