Felicity O. Ilodianya
Administration
Lekki,LA
Summary
Experienced and reliable Team Manager with proven ability to drive team success and adapt to changing needs. Strong focus on collaboration, communication, and achieving results. Expertise in project management, conflict resolution, and performance optimization. Reliable and flexible, always ready to support and inspire team members.
Overview
31
31
years of professional experience
16
16
years of post-secondary education
Work History
Team Manager
Felizi's Homestores and Design Company
07.2019 - Current
- Company Overview: Interior designers and Retailers
- Maintaining records of pricing, sales and accounting report
- Supervision of Carpenters, tailors and painters for accuracy
- Inspection of proposed sites
- Getting dimensions of work space
- Ensure both internal and external customers are satisfied
- Ensure timely issuance and submission of invoices and receipts to customers
- Maintain & manage Customers' files information
- Quarterly Conduct of market survey, competition & research
- Managing all company's Contracts and Purchase orders
- Inventory management
- Ensure compliance to Felizi's Homestores and designs sales policies & procedures
- Knowledge of all company's Products-Retail
- Analyze and generate Sales Report
- General Administration
- Interior designers and Retailers
Commercial Manager
Eunisell Limited
03.2012 - 07.2019
- Company Overview: Supplier of Specialty Chemicals to Oil & Gas Sectors
- Maintaining records of pricing, sales and accounting report
- Ensure timely issuance and submission of invoices
- Liaise with the finance team /accounts managers for receivables
- Ensure both internal and external customers are satisfied
- Maintain & manage Customers' files information
- Quarterly Conduct of market survey, competition & research
- Quarterly reports to the Department of Petroleum Resources -DPR
- Tender management
- Managing all company's Contracts and Purchase orders
- Ensure compliance to Eunisell sales policies & procedures
- Knowledge of all company's Products -Basic
- Development & Coordination of Account Managers
- Analyze and generate Sales Report
- General Administration
- Supplier of Specialty Chemicals to Oil & Gas Sectors
Commercial Administrator
Eunisell Limited
03.2012 - 07.2019
- Company Overview: Supplier of Specialty Chemicals to Oil & Gas Sectors
- Maintaining records of pricing, sales/accounts reports
- Ensure both internal and external customers are satisfied
- Maintain & manage Customers' files information
- Invoicing
- Ensure compliance to Eunisell sales policies & procedures
- Knowledge of all company's Products -Basic
- Coordinating Account Managers
- General Administration
- Supplier of Specialty Chemicals to Oil & Gas Sectors
Client Relations Officer
KPMG Professional services
11.2007 - 02.2012
- Company Overview: Audit
- Tax
- Advisory
- Manning the switchboard
- Collating of log Register and recovery report of calls made at monthly basis for cost control
- Storing of all info on mails received from the front desk into the spreadsheet using an automated database
- Customer/client satisfaction
- Implementing and populating an Office- Vendors database for administration/facilities respectively
- Establishing a high standard of professionalism and integrity for KPMG
- Punctuality
- General Administration
- Audit
- Tax
- Advisory
Senior Officer
KPMG Professional services
07.2007 - 02.2012
- Company Overview: Audit
- Tax
- Advisory
- Pioneering and maintaining a centralized online Booking and reservation /transport system for the firm- Ongoing
- Handling the centralized purchasing system of the firm -processing/ purchasing of various items for all departments
- Achieving the best possible quotes for all purchases
- Sourcing for vendors and creating a database for all existing and prospective vendors
- Collation of Car hire bills and review for payment-Ongoing
- Supervising the drivers and enabling an efficient system for the vendors and KPMG
- Supervising Telecommunication/Client relations service team
- Responding to clients/staff needs by giving relevant information;
- Supervising and maintaining a tidy, welcoming and business-friendlier front office and its environment
- Audit
- Tax
- Advisory
Administrative officer
Waitrose Limited
11.2006 - 03.2007
- Company Overview: Consumer Retail Marketing
- Collating of weekly Holiday on-call returns of Selling Support staff for payment
- Verification of invoices returned to ensure correct bills are sent for payment
- Maintain a database for security incident reports from various branches-ongoing
- Reservation of Hotel Accommodation for Selling Support Team
- Answering of phone
- General Administration
- Consumer Retail Marketing
Administrative Officer
SITA Limited
08.2006 - 08.2006
- Company Overview: Waste Management Group
- Manning the front desk and switchboard
- Booking and organising meeting rooms for staff- ongoing
- Creating a friendly environment
- Responding to client/staff needs
- General Administration
- Punctuality
- Waste Management Group
Client Relations Officer
KPMG Professional services
05.2003 - 05.2006
- Company Overview: Audit Tax Advisory Firm
- Responding to clients/staff needs by giving relevant information;
- Maintaining a tidy, welcoming and business-friendlier front office Environment
- Manning the switchboard
- Collating of log register and recovery report of calls made at monthly basis for cost control
- Storing of all info on mails received from the front desk into the computer
- Customer/client satisfaction
- Establishing a high standard of professionalism and integrity for KPMG
- Audit Tax Advisory Firm
Senior Administrative Officer
Prowess Management & Technical Services
04.1997 - 02.2003
- Company Overview: Consultants to Delta State University, Lagos Study Centre
- Head of department (Results collation office)
- Coordinating all results from all departments
- Coordination & supervision of secretarial pool
- Consultants to Delta State University, Lagos Study Centre
Sales Executive
International Business Systems-IBS
03.1996 - 05.1997
- Sourcing for customers
- Outdoor retail sales
- Providing value as defined by customer
- Maintaining good relationship between customers & employees
Administrative Officer
Karisma Consultancy Limited
12.1995 - 03.1996
- Taking records of contracts coming in and filing documents
Teacher
GOVT GIRLS ARABIC SEC SCHOOL
01.1994 - 01.1995
Education
B.Sc. - Geography and Planning
UNIVERSITY OF LAGOS
01.1989 - 01.1994
West African School Certificate - undefined
IDIA COLLEGE
Benin City, Edo 01.1980 - 01.1985
First School Leaving Certificate - undefined
EBENEZER PRIMARY SCHOOL
Benin City, Edo 01.1974 - 01.1980
Skills
Team leadership
Time management
Problem-solving abilities
Teamwork and collaboration
Adaptability and flexibility
Excellent communication
Computer skills
Customer relationship management
Training
- Poise at the Front Desk (KPMG)
- Dialogue Training for Goals (KPMG)
- Business and Communication Skills (KPMG)
- Independence and Risk Management Online Course (KPMG)
- Anti-Bribery and Independence Online Course
- Effective Interviewing Skills Training (KPMG)
- Tender Management (Eunisell)
- Interior Designs - Interior Design Institute, USA (Certification)
Personal Information
- Gender: Female
- Marital Status: Married
Timeline
Team Manager
Felizi's Homestores and Design Company
07.2019 - Current
Commercial Manager
Eunisell Limited
03.2012 - 07.2019
Commercial Administrator
Eunisell Limited
03.2012 - 07.2019
Client Relations Officer
KPMG Professional services
11.2007 - 02.2012
Senior Officer
KPMG Professional services
07.2007 - 02.2012
Administrative officer
Waitrose Limited
11.2006 - 03.2007
Administrative Officer
SITA Limited
08.2006 - 08.2006
Client Relations Officer
KPMG Professional services
05.2003 - 05.2006
Senior Administrative Officer
Prowess Management & Technical Services
04.1997 - 02.2003
Sales Executive
International Business Systems-IBS
03.1996 - 05.1997
Administrative Officer
Karisma Consultancy Limited
12.1995 - 03.1996
Teacher
GOVT GIRLS ARABIC SEC SCHOOL
01.1994 - 01.1995
B.Sc. - Geography and Planning
UNIVERSITY OF LAGOS
01.1989 - 01.1994
West African School Certificate - undefined
IDIA COLLEGE
01.1980 - 01.1985
First School Leaving Certificate - undefined
EBENEZER PRIMARY SCHOOL
01.1974 - 01.1980