FELICIA ODOGWA
Port Harcourt,Rivers State
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Certified Project Manager, Customer Relationship manager, strategic manager and Sales Executive/Account Manager versed in oils and gas industry with experience in administrative office management, related regulatory guidelines and good teamwork. Highly knowledgeable in areas of Marketing terminology and departmental payroll and budgeting. Skillful coordinator of staff, resources and daily operations.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
ADMINISTRATIVE ASSISTANT
REICHSTEN GLOBAL SERVICES LIMITED
Port Harcourt, Rivers State
02.2021 - 05.2022
- Updated reports, managed accounts and generated reports for company database.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Set up conference rooms, technology and materials to facilitate meetings.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors to purchase and set up equipment and services.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Scheduled office meetings and client appointments for staff teams.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Offered technical support and troubleshot issues to enhance office productivity.
ACCOUNT MANAGER, COMMERCIAL.
CETTRADING OIL AND GAS LIMITED
PORT HARCOURT, RIVERS STATE
12.2013 - 01.2020
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Listened attentively to client feedback to create stronger relations and shape business.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Identified key entry points to enhance market penetration and maximize returns.
DOCUMENT CONTROL OFFICER
SECONDARY EDUCATION BOARD
PORT HARCOURT, RIVERS STATE
06.2012 - 06.2013
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Promoted efficient document processing by maintaining orderly and clean control room.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Reviewed and approved all client contracts prior to submission.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
BUSINESS DEVELOPMENT OFFICER
WHITE FLANNEL
PORT HARCOURT, RIVERS STATE
09.2009 - 02.2011
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collaborated with sales and marketing departments to support project rollout.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Exceptional computer skills
Education
FIRST SCHOOL LEAVING -
COMMUNITY PRIMARY SCHOOL OLANADA
PORT HARCOURT, RIVERS STATE 09.1991 - 11.1996
BSc - EDUCATIONAL MANAGEMENT/ECONOMICS
UNIVERSITY oF PORT HARCOURT
RVERS STATE, PORT HARCOURT 10.2006 - 12.2010
SECONDARY SCHOOL CERTIFICATE - WAEC/NECO
FIRST INTERNATIONAL ACADEMY
RIVERS STATE, PORT HARCOURT 07.1996 - 08.2001
Skills
Office management
Strategic planning
Staff Management
Performance improvement
Mail handling
Office administration
Documentation and reporting
Travel coordination
Scheduling
Workflow planning
Relationship building
Certification
INTERNATIONAL PROJECT MANAGEMENT PROFESSION
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
ADMINISTRATIVE ASSISTANT
REICHSTEN GLOBAL SERVICES LIMITED
02.2021 - 05.2022
ACCOUNT MANAGER, COMMERCIAL.
CETTRADING OIL AND GAS LIMITED
12.2013 - 01.2020
INSTITUTE OF INDUSTRIAL SECURITY AND SAFETY OF NIGERIA
06-2013
INSTITUTE OF STRATEGIC MANAGEMENT
04-2013
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
03-2013
INTERNATIONAL PROJECT MANAGEMENT PROFESSION
02-2013
DOCUMENT CONTROL OFFICER
SECONDARY EDUCATION BOARD
06.2012 - 06.2013
BUSINESS DEVELOPMENT OFFICER
WHITE FLANNEL
09.2009 - 02.2011
BSc - EDUCATIONAL MANAGEMENT/ECONOMICS
UNIVERSITY oF PORT HARCOURT
10.2006 - 12.2010
SECONDARY SCHOOL CERTIFICATE - WAEC/NECO
FIRST INTERNATIONAL ACADEMY
07.1996 - 08.2001
FIRST SCHOOL LEAVING -
COMMUNITY PRIMARY SCHOOL OLANADA
09.1991 - 11.1996