Kolawole Oke
Network Administrator
Abuja,FC
Summary
Efficient Help Desk Manager with 8 years of comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work History
HELP DESK ADMINISTRATOR
Nigerian Export-Import Bank
Abuja, FC
05.2013 - Current
- Networking, Installation and Troubleshooting
- Hardware Configuration, Repairs and Installation of software
- Provision of periodic Users Training on PCs and other IT tools
- Software Support on SharePoint application
- Network & system backups
- Helpdesk Support
- Other administrative works as directed by the management.
- Activate accounts for clients interested in new services.
- Scheduled staff and delivered training materials and information.
- Managed help desk consisting of over 200 employees and conducted performance evaluations.
- Devised solutions to operations issues related to microsoft 365, working closely via phone, email, live chat and web teleconference.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Monitored problem management database and followed up with assigned personnel.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Evaluated and responded to incoming requests for technical support assistance.
- Performed tests of functionality, security and performance of different workstations and devices.
NIGERIAN EXPORT
IMPORT BANK
Abuja, FC
05.2013 - Current
Education
Bachelor of Science - Statistics With Computer Science
UNIVERSITY oF BENIN
Benin City, Edo State, Nigeria. 01.2006 - 01.2012
FEDERAL STAFF SECONDARY SCHOOL
Benin City, Edo State, Nigeria 01.1997 - 01.2003
Skills
Service desk team management
Client relationship management
Detailed documentation
Desktop support
Software diagnosis
Maintenance and Repair
Flexible and Adaptable
Football, Gaming and Music.
I'm a great lover of football. I follow Chelsea FC and AC Milan. I play video games to achieve work life balance, and i love listening to music.
Timeline
HELP DESK ADMINISTRATOR
Nigerian Export-Import Bank
05.2013 - Current
NIGERIAN EXPORT
IMPORT BANK
05.2013 - Current
Bachelor of Science - Statistics With Computer Science
UNIVERSITY oF BENIN
01.2006 - 01.2012
FEDERAL STAFF SECONDARY SCHOOL
01.1997 - 01.2003