Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
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FAVOURITE ODEKHIAN

Technical Support Analyst
Lagos

Summary

Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

1
1
year of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Technical Support Analyst

Medcourt Support Services
Lagos
12.2021 - Current
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Configured hardware, devices and software to set up work stations for employees.
  • Provided on-site support to systems ranging from Nurse Call System Installation to Medical Gas Piping Installation.

Biomedical Intern

University of Ilorin Teaching Hospital
Kwara
10.2020 - 12.2020
  • Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
  • Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
  • Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.

Education

Bachelor of Science - Biomedical Engineering

University of Ilorin
Kwara, Nigeria.
12.2016 - Current

High School Diploma -

Supreme Crown College
Ogun, Nigeria.
09.2012 - 07.2015

Skills

Desktop support

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Certification

Softskill Training Certificate -Jobberman

Interests

Providing solutions through the use of technology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Timeline

Technical Support Analyst

Medcourt Support Services
12.2021 - Current

Biomedical Intern

University of Ilorin Teaching Hospital
10.2020 - 12.2020

Bachelor of Science - Biomedical Engineering

University of Ilorin
12.2016 - Current

High School Diploma -

Supreme Crown College
09.2012 - 07.2015
FAVOURITE ODEKHIANTechnical Support Analyst