Providing solutions through the use of technology
FAVOURITE ODEKHIAN
Technical Support Analyst
Lagos
Summary
Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Technical Support Analyst
Medcourt Support Services
Lagos
12.2021 - Current
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Configured hardware, devices and software to set up work stations for employees.
- Provided on-site support to systems ranging from Nurse Call System Installation to Medical Gas Piping Installation.
Biomedical Intern
University of Ilorin Teaching Hospital
Kwara
10.2020 - 12.2020
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule.
Education
Bachelor of Science - Biomedical Engineering
University of Ilorin
Kwara, Nigeria. 12.2016 - Current
High School Diploma -
Supreme Crown College
Ogun, Nigeria. 09.2012 - 07.2015
Skills
Desktop support
Request for Quotes Drafting
On-Site Technical Support
Strategic planning
Complaint resolution
Microsoft Office Specialist
Microsoft Outlook
Application installations
Good Listening and Communication skill
Certification
Softskill Training Certificate -Jobberman
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Technical Support Analyst
Medcourt Support Services
12.2021 - Current
Biomedical Intern
University of Ilorin Teaching Hospital
10.2020 - 12.2020
Bachelor of Science - Biomedical Engineering
University of Ilorin
12.2016 - Current
High School Diploma -
Supreme Crown College
09.2012 - 07.2015