Favour Chika Elebe
Abuja, FCT,Abuja
Summary
A highly motivated and result-driven legal professional and customer service expert with a strong background in legal research, administrative support, and client relationship management. Skilled in providing exceptional service experiences, managing client data through CRM tools, and maintaining professional standards in all engagements. Demonstrates advanced analytical, communication, and problem-solving abilities with keen attention to detail, time management, and organizational efficiency. Proficient in Microsoft Office Suite, Google Workspace, and customer management platforms such as HubSpot and Zoho. Committed to contributing positively to organizational growth by combining legal knowledge, research skills, and customer service excellence.
Overview
3
3
years of professional experience
1
1
Language
Work History
CUSTOMER SERVICE AGENT / VIRTUAL ASSISTANT
Freelance / Remote Engagements
2024 - Current
- Delivered professional customer support services across multiple platforms, handling inquiries, complaints, and account management.
- Managed and updated customer databases using CRM tools such as HubSpot, Zoho, and Google Spreadsheets to track engagement and feedback.
- Scheduled and coordinated meetings through Google Calendar and maintained structured documentation for client communication.
- Leveraged Microsoft Word and Excel to prepare reports, organize client data, and streamline workflow processes.
- Provided virtual assistance including email management, research support, and client onboarding tasks.
- Enhanced customer satisfaction by providing timely and empathetic responses to diverse client needs.
LEGAL RESEARCHER
National Judicial Institute
11.2022 - 10.2023
- Conducted extensive legal research and analysis on judicial reforms, case law, and procedural issues to support training and policy formulation.
- Assisted in drafting seminar papers, research publications, and judicial training materials.
- Provided research support to judges and legal officers by compiling relevant legal authorities and precedents.
- Maintained accurate documentation of research activities and contributed to institutional capacity-building initiatives.
- Collaborated across departments to enhance the quality of judicial education and research dissemination.
LEGAL SECRETARY
Alpha-Harris Solicitors
01.2021 - 11.2021
- Offered administrative and legal support to senior solicitors in litigation and corporate matters.
- Drafted correspondences, managed case files, and scheduled client meetings.
- Maintained strict confidentiality of client information and legal documents.
- Assisted in document preparation for court filings and contract review.
- Cultivated effective communication with clients, courts, and external agencies.
Education
LL.B - Law
Ebonyi State University
Abakaliki, Ebonyi State, Nigeria03-2020
B.L. - Law
Nigerian Law School
12-2022
LL.M - Corporate And Financial Law
Nile University of Nigeria
Abuja, FCT, Nigeria11-2025
National Youth Service Corps (NYSC)
Abuja, FCT, Nigeria12-2022
WAEC -
Ebonyi State Staff Secondary School
Abakaliki, Ebonyi State, Nigeria07-2015
FSLC - undefined
Ebonyi State Nursery and Primary School
Skills
Legal Research and Drafting
Interests
Organizing client interviews and meetings, Managing digital and physical records, Legal and professional writing, Customer engagement and relationship management, Process improvement through CRM and data management tools
ADDITIONAL INFORMATION
- Marital Status: Married
- State of Origin: Ebonyi State
PERSONAL STATEMENT
I am a zealous and success-driven individual passionate about delivering results in both legal and customer service roles. My dual expertise in law and client management enables me to provide value-driven solutions, combining strategic thinking with professional discipline. I am committed to lifelong learning, ethical practice, and contributing meaningfully to any organization I serve.
Additional Information
Available on request
Timeline
LEGAL RESEARCHER
National Judicial Institute
11.2022 - 10.2023
LEGAL SECRETARY
Alpha-Harris Solicitors
01.2021 - 11.2021
FSLC - undefined
Ebonyi State Nursery and Primary School
CUSTOMER SERVICE AGENT / VIRTUAL ASSISTANT
Freelance / Remote Engagements
2024 - Current
LL.B - Law
Ebonyi State University
B.L. - Law
Nigerian Law School
LL.M - Corporate And Financial Law
Nile University of Nigeria
National Youth Service Corps (NYSC)
WAEC -
Ebonyi State Staff Secondary School