Favour Ozonechi
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Library Intern
Coal City University, Enugu
02.2021 - 08.2021
- Managed student behavioral issues to optimize classroom learning environment
- Maintained accurate records of attendance, grades and other relevant data related to student performance.
- Classified and coded different types of materials according to library policies and organizational standards.
- Led campus in use of instructional technology to engage students in interesting and retentive learning.
- Assisted patrons with research inquiries, guiding them to appropriate resources and materials.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Oversaw media, catalog and instructional areas.
- Facilitated technology workshops for patrons, teaching essential digital skills such as online research methods and database navigation.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
Computer Operator
Shop 8, Students Center, University Of Nigeria, Enugu Campus
07.2019 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Ensured accountability, adherence to protocol and maintenance of company vehicles.
- Guided staff members to maintain high productivity and performance metrics.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Verified integrity and consistency of duplication measures and storage protocols.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Freelance Content Writer
Upwork, Elevate Transformation Clinic, Etc
04.2020 - Current
- Mentored junior writers, providing guidance on best practices and professional development opportunities.
- Formatted content to adhere to industry-specific style guides.
- Researched industry-related topics by combing online sources.
- Created content for websites and online publications.
- Continuously updated knowledge of industry trends to stay ahead of the curve when creating fresh content ideas for clients.
- Revised outdated web copy for clients based on current best practices or branding changes.
- Enhanced client satisfaction by delivering high-quality content, tailored to their specific needs and requirements.
- Consulted with editors to shape story and eliminate any errors.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Supervisor of Operations
Ozodivine And Mercy Enterprises.
12.2022 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented cost-saving measures such as renegotiating contracts with vendors or leveraging economies of scale to reduce overall expenditures.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Partnered with vendors and suppliers to effectively manage and budget.
Team Leader
Gospel Publication Team, DLCF, UNN.
02.2020 - 12.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Devised and implemented processes and procedures to streamline operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor Of Library And Information Science - Library And Information Science
University of Nigeria, Nsukka
2022
Skills
- Microsoft office
- HTML, CSS
- Social media management
- Basic Math
- Task Prioritization
- Supervision and leadership
- Excellent Communication: written and oral
- Teamwork and collaboration
Personal Information
- Nationality: Nigerian
Languages
English
Bilingual or Proficient (C2)
Igbo
Bilingual or Proficient (C2)
Timeline
Supervisor of Operations
Ozodivine And Mercy Enterprises.
12.2022 - Current
Library Intern
Coal City University, Enugu
02.2021 - 08.2021
Freelance Content Writer
Upwork, Elevate Transformation Clinic, Etc
04.2020 - Current
Team Leader
Gospel Publication Team, DLCF, UNN.
02.2020 - 12.2022
Computer Operator
Shop 8, Students Center, University Of Nigeria, Enugu Campus
07.2019 - 10.2019
Bachelor Of Library And Information Science - Library And Information Science
University of Nigeria, Nsukka
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