FAVOUR ONOH
VINNYTSIA
Summary
A detail oriented, highly organized individual who always work hard to reach the top, am an inborn problem solver with profound ability to multitask, centralize, adjust and plan. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Balloon School
03.2020 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered and managed over 50 customer telephone calls promptly.
- Offered advice and assistance to customers, paying attention to special needs or wants why increased sales by 15%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Surpport Agent
Safer Road Rescue
04.2019 - 04.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally which established good results.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Call Center Agent
premium call
03.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to multiple customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Dispatcher
Service Specialist
07.2021 - 02.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Monitored vehicle locations to coordinate timely arrivals.
Clinical Attachment
Federal Medical Center
03.2022 - 01.2023
- Assisted and observed with certified consultants and doctors in different departments of internal medicine, surgery, pediatrics, obstetrics and gynecology.
- Performed duties as taking patient histories, examining patients, meeting family members and conducting medical procedures such as catheterization and intubations with licensed doctor present.
- Took different patients treatment recommendation and was able to gain knowledge and insights into health care and how various departments function
- Collaborated with medical colleagues to offer clinical care management and patient education
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Conducted rounds in hospitals to check on admitted patients and provide care.
- Referred to and consulted with physicians and other healthcare providers on patient care.
Babysitter
Child Care Services
02.2023 - 06.2023
- I organized activities that helped enhance children's physical, emotional, and social well-being
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up the playroom.
- Prepared healthy, age-appropriate snacks and meals.
- Engaged with children on an individual basis to build positive relationships
After-school Tutor
English Tutor Online
- Tutored english to Ukrainian students,
- Maintained regular verbal and written communication with parents to update them on student progress, class schedules and important test dates
- Employed appropriate teaching methods to cater to individual educational needs to each students.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
- Maintained tutoring records to adjust instruction and update parents on student progress.
Education
Bachelor of Science - Medicine
VINNYTSIA NATIONAL PIROGOV MEDICAL UNIVERSITY
Vinnytsia, UKRAINE 02.2023
Skills
- Complex Problem-Solving
- Reading Comprehension
- Verbal and Written Communication
- Sales Quota Achievement
- Calm and Professional Under Pressure
- Correcting Discrepancies
- Problem Resolution
- Team Collaboration
- Speech Clarity
- Agility and high motivation to learn
Languages
English
Native language
Ukrainian
Beginner
A1
Timeline
Babysitter
Child Care Services
02.2023 - 06.2023
Clinical Attachment
Federal Medical Center
03.2022 - 01.2023
Dispatcher
Service Specialist
07.2021 - 02.2023
Customer Service Associate
Balloon School
03.2020 - 05.2022
Customer Surpport Agent
Safer Road Rescue
04.2019 - 04.2021
Call Center Agent
premium call
03.2017 - 09.2019
After-school Tutor
English Tutor Online
Bachelor of Science - Medicine
VINNYTSIA NATIONAL PIROGOV MEDICAL UNIVERSITY
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