Open To Work
Favour Okon
Choba Port Harcourt ,Port Harcourt Nigeria
Summary
Detail-oriented Customer Service Representative with a BSc in Biochemistry and Chemistry Technology. Delivered high-quality support and enhanced client satisfaction through effective communication and data entry expertise. Managed substantial inbound call volumes while maintaining strong customer relationships and demonstrating proficiency in CRM systems.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
Upwork team
Port Harcourt , Nigeria
06.2026 - Current
- *FAVOUR SATURDAY OKON*
- Port Harcourt, Rivers State, Nigeria
- +234 816 717 5158 | favoursaturday2023@gmail.com
- *PROFESSIONAL SUMMARY*
- BSc holder in Biochemistry and Chemistry Technology with strong skills in customer service, email management, and fast, accurate typing. Detail-oriented and analytical, eager to support remote teams with client communication, data entry, and admin tasks. Reliable, quick learner, and committed to excellence Proverbs 22:29.
- *KEY SKILLS*
- - Customer Service & Client Support
- - Email Management + Inbox Organization
- - Fast & Accurate Typing
- - Microsoft Word, Excel, Google Sheets, Google Docs
- - Data Entry + Record Keeping
- - Social Media Management + Community Moderation
- - Canva for Basic Graphics
- - Scientific Documentation + Attention to Detail
- *EXPERIENCE*
- *Virtual Assistant / Admin Support* | Self-Employed / Freelance | Port Harcourt | 2023 - Present
- - Managed daily email correspondence and customer inquiries with professionalism
- - Handled social media pages and WhatsApp groups for organizations
- - Performed data entry tasks with 98%+ accuracy and fast typing speed
- - Provided basic customer support and resolved client issues promptly
- *Community Manager* | Church/Volunteer Group | Port Harcourt | 2022 - Present
- - Moderated WhatsApp/Telegram groups with 100+ members
- *EDUCATION*
- *BSc. Biochemistry and Chemistry Technology* | [Add University Name] | [Graduation Year]
- Relevant skills: Lab documentation, data analysis, research, report writing, attention to detail
- *LANGUAGES*
- English - Fluent
- *REFERENCES*
- Available on request
- Assisted clients with inquiries and resolved issues via chat and email.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service processes and customer interactions.
- Maintained a positive attitude while handling challenging customer situations.
- Followed up on unresolved issues to ensure timely responses for clients.
- Participated in team meetings to share insights and suggest service improvements.
- Trained new representatives on company policies and effective communication techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
Secretary
HWCG
Port Harcourt , Nigeria
01.2025 - 12.2025
- Managed scheduling and calendar appointments for team members and executives.
- Coordinated office communications, including emails, memos, and reports.
- Assisted in organizing meetings by preparing agendas and materials.
Education
Bachelor of Science - Biochemistry And Chemistry Technology
University of Port Harcourt
Port Harcourt , Nigeria 09.2023 - 06.2026
Skills
- Customer engagement
- Order processing
- Product knowledge
- Effective communication
- Active listening
- Attention to detail
- Conflict mediation
- Problem solving
- Data analysis
- Adaptability and flexibility
- Stress management
- Punctuality and reliability
- Strong teamwork
- Documentation skills
Languages
English
First Language
English
Advanced (C1)
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₦5000/hr - ₦10000/hrTimeline
Customer Service Representative
Upwork team
06.2026 - Current
Secretary
HWCG
01.2025 - 12.2025
Bachelor of Science - Biochemistry And Chemistry Technology
University of Port Harcourt
09.2023 - 06.2026