FAVOUR OKERERE
Edo State
Summary
Community-focused professional with over 5 years in customer success and administrative roles. Expertise in managing high-volume inquiries, resolving client concerns, and ensuring satisfaction through effective communication and relationship management. Proven track record in coordinating operations and maintaining organized records in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist / Customer Service Representative
Optimal Care Diagnostics Center
Abuja
01.2025 - Current
- Serve as the first point of contact for patients and clients, ensuring professional communication and positive customer experiences daily.
- Managed high-volume customer inquiries, appointment coordination, and service guidance, fostering strong client relationships.
- Resolved customer concerns promptly and escalated complex issues, ensuring high client satisfaction.
- Coordinated communication between patients, laboratory personnel, and medical staff, facilitating seamless operations and timely service delivery.
- Maintain organized records and support efficient front-desk and administrative operations in a fast-paced environment.
- Handle payment processing and maintain accurate transaction records with attention to detail and confidentiality.
- Demonstrate strong multitasking and prioritization abilities while managing multiple client requests simultaneously.
NYSC Laboratory Assistant
NASCP – National AIDS, Viral Hepatitis and STIs Control Programme, Federal Ministry of Health
Abuja
06.2024 - 06.2025
- Supported daily laboratory and administrative operations within government healthcare program, enhancing service delivery to diverse stakeholders.
- Maintained accurate records, logs, and documentation while ensuring compliance with operational procedures and standards.
- Collaborated with team members to streamline workflow, ensuring timely completion of tasks and enhancing overall team performance.
- Managed inventory tracking and supply coordination, ensuring accurate documentation and availability of essential laboratory resources.
- Demonstrated attention to detail, adaptability, and strong organizational skills in a high-responsibility environment.
- Assisted in handling sensitive information with professionalism and confidentiality.
Administrative Assistant
Refod Global Limited
Abuja
11.2023 - 05.2024
- Coordinated administrative operations, client communications, and documentation processes for organizational projects and contracts, ensuring seamless execution.
- Supported management with scheduling, reporting, correspondence, and operational coordination to streamline project workflows.
- Developed and maintained organized filing and record-keeping systems that improved document accessibility and workflow efficiency.
- Responded to inquiries, resolved operational issues, and provided administrative support across multiple projects simultaneously.
- Cultivated professional relationships with clients, government agencies, and stakeholders through timely and effective communication, enhancing collaboration.
- Demonstrated strong ability to prioritize tasks and meet deadlines in a dynamic work environment.
Education
Bachelor of Science (B.Sc.) - Microbiology
University of Calabar
Cross River State01-2024
Skills
- Front Desk Management
- Customer Support
- Customer Engagement
- Client Communication
- Issue Resolution
- Reception Operations
- Service Performance Tracking
- Coordination
- Time Management
- Multitasking
- Microsoft Office Suite
- Google Workspace
- Virtual Communication
- Collaboration Tools
- Verbal Communication
- Written Communication
- Interpersonal Skills
- Organizational Skills
- Detail-oriented
- Adaptability
- Team-oriented
- Relationship Management
- Community Management
Certification
Computer Appreciation, Domitech Computer School, 01/01/23
References
Available upon request
Timeline
Receptionist / Customer Service Representative
Optimal Care Diagnostics Center
01.2025 - Current
NYSC Laboratory Assistant
NASCP – National AIDS, Viral Hepatitis and STIs Control Programme, Federal Ministry of Health
06.2024 - 06.2025
Administrative Assistant
Refod Global Limited
11.2023 - 05.2024
Bachelor of Science (B.Sc.) - Microbiology
University of Calabar