Customer service and hospitality
Favour Ohanaja
Broadcast & Customer Engagement Intern
Enugu,Enugu, Nigeria
Summary
Service-driven professional with 2+ years of experience in client management, customer service, and high-pressure service delivery across remote, retail, and media environments. Demonstrated ability to communicate clearly, manage expectations, and support over 100 clients with empathy and professionalism. Skilled in problem-solving, emotional intelligence, and maintaining exceptional service standards. Highly adaptable and committed to contributing to a world-class team built on excellence, customer satisfaction, and warm, people-focused service.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Moniepoint Microfinance Bank
10.2025 - Current
- Supported customer retention by providing clear guidance and personalized service solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service & Event Planning Associate
Sapphire Luxury Surprises(Onsite & Remote)
03.2023 - Current
- Provided professional remote customer service, handling inquiries, resolving concerns, and ensuring a positive client experience.
- Planned and coordinated luxury surprise events, managing logistics, timelines, and client expectations.
- Conducted virtual consultations, identified customer needs, and delivered tailored solutions with strong attention to detail.
- Collaborated with team members remotely, multitasking effectively and maintaining high service and communication standards.
Broadcast & Customer Engagement Intern
Authority Radio & Blaze FM
10.2025 - Current
- Engaged with listeners and gathered feedback to support content improvement and enhance overall audience experience.
- Assisted with live broadcasts and communication tasks, strengthening clarity, confidence, and professional interaction skills.
- Supported producers and on-air teams with scheduling, content preparation, and operational duties, demonstrating teamwork and reliability.
- Adapted quickly in a dynamic work environment, improving time management and responsiveness to urgent tasks and audience needs.
Freelance Customer Service & Content Specialist
Remote
03.2023 - Current
- Provided remote customer service by communicating with clients, clarifying project needs, and offering professional guidance throughout each order.
- Delivered original, tailored content by understanding client expectations and adapting tone and style to match their requirements.
- Managed multiple client projects under strict deadlines, ensuring reliable, timely delivery and consistent client satisfaction.
- Handled revisions, feedback, and issue resolution with professionalism, maintaining high quality through thorough proofreading and editing.
Education
Bachelor of Arts - Theater Arts
Nnamdi Azikiwe University
Awka Anambra State, Nigeria09.2024
Skills
Customer service
Interests
Travel
Networking
Cultural exploration
Personal development
Key Strengths
- Warm and empathetic personality
- Calm under pressure
- Quick learner
- Professional and well-presented
- Positive attitude
- Strong listener
Timeline
Customer Service Representative
Moniepoint Microfinance Bank
10.2025 - Current
Broadcast & Customer Engagement Intern
Authority Radio & Blaze FM
10.2025 - Current
Customer Service & Event Planning Associate
Sapphire Luxury Surprises(Onsite & Remote)
03.2023 - Current
Freelance Customer Service & Content Specialist
Remote
03.2023 - Current
Bachelor of Arts - Theater Arts
Nnamdi Azikiwe University