FAVOUR MADUMERE
Ajah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Buisness Analyst Intern
Almond Careers
05.2022 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Utilized MS Project to develop detailed project plans; gather requirements from project stakeholders, developed efficient work breakdown structures and established reasonable milestones.
Customer-service
Fidel Maria Real Estate
04.2018 - 02.2022
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Assistant
Aislings Realty
03.2014 - 01.2018
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased profits by 30% through effectively maintaining relationships with clients and ensuring high-quality customer service.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - International Relations
Covenant University
Ogun,NigeriaBuisness Analysis
Almond Careers
United KingdomSkills
- Conflict Resolution
- Customer Service
- Microsoft Office
- Good listening skills
- Organization and Time Management
- Social media marketing
Timeline
Buisness Analyst Intern
Almond Careers
05.2022 - Current
Customer-service
Fidel Maria Real Estate
04.2018 - 02.2022
Customer Service Assistant
Aislings Realty
03.2014 - 01.2018
Bachelor of Science - International Relations
Covenant University
Buisness Analysis
Almond Careers
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