Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Extra-Curricular Activities
Interests
Timeline
Generic
FAVOUR KEVIN

FAVOUR KEVIN

Waiter/Bartender
Asaba,Delta State, Nigeria

Summary

Results-driven professional with a proven track record in fostering collaboration across diverse teams. Expertise in leveraging analytical skills to identify improvement opportunities and implement innovative solutions that enhance operational efficiency. Strong communicator adept at building relationships with stakeholders at all levels, ensuring alignment with organizational goals. Committed to continuous learning and development, consistently seeking new challenges to further enhance skills and contribute to team success.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Bartender/waiter

POKARIBS NATIVE KITCHEN AND LOUNGE
04.2025 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Checked guests' identification before serving alcoholic beverages.

Cleaner, Housekeeping

VIC AND J HOTEL
01.2024 - 07.2024
  • Maintained cleanliness and organization of homes, offices, and facilities
  • Provided high-quality cleaning services to ensure a safe and healthy environment
  • Demonstrated dedication and attention to detail in all tasks
  • Contributed to team success by delivering exceptional service
  • Ensured seamless operations and customer satisfaction
  • Committed to delivering high-quality service and exceeding expectations
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Waiter/Food Runner

GLORYLAND HOTEL
02.2023 - 11.2023
  • Excellent customer service and communication
  • Time management and multitasking
  • Teamwork and adaptability
  • Attention to detail and accuracy
  • Problem-solving and conflict resolution
  • Active listening and empathy
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Arranged tables and chairs for special occasions and events.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Processed payments for orders and provided customers with change.

Waiter/wait staff

IYARASIDE NATVIE KITCHEN RESTAURANT
10.2021 - 01.2023
  • Provided exceptional customer service to clients in a fast-paced environment
  • Ensured cleanliness and organization of work area
  • Worked effectively in a team to achieve common goals
  • Demonstrated attention to detail in all tasks
  • Maintained a positive and friendly attitude towards customers and team members
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Processed orders and sent to kitchen employees for preparation.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

High School Diploma - Art

Abakaliki High School PRESCO
Abakaliki, Ebonyi State Nigeria
06.2017

Skills

Customer service

Extra-Curricular Activities

Consistently maintained high cleaning standards, resulting in a significant decrease in guest complaints regarding room cleanliness (e.g., 25% reduction) Developed efficient cleaning routines, allowing for a 15% increase in rooms cleaned per shift Demonstrated attention to detail, ensuring a high level of quality in cleaning and presentation of rooms and public areas Successfully worked as part of a team to achieve a high level of hotel cleanliness and organization Received positive feedback from hotel management and guests, resulting in a 'Cleaner of the Month' award Demonstrated adaptability and flexibility in handling special cleaning requests and tasks Consistently delivered high-quality service, resulting in a significant increase in positive guest reviews and ratings (e.g., 4.5/5 stars on TripAdvisor) Developed strong relationships with repeat guests, leading to a 25% increase in return business Successfully upsold and recommended menu items, resulting in a 15% increase in average order value Demonstrated excellent multitasking skills, handling multiple tables and orders simultaneously with a high level of accuracy Collaborated with hotel staff to ensure seamless service, resulting in a 20% increase in overall hotel satisfaction ratings Received positive feedback from guests and hotel management, resulting in a 'Waiter of the Month' or 'Employee of the Quarter' award Developed extensive knowledge of menu, ingredients, and preparation methods, enabling effective answers to guest questions and recommendations Demonstrated adaptability and flexibility in handling special requests and dietary restrictions

Extra-Curricular Activities

Consistently maintained high cleaning standards, resulting in a significant decrease in guest complaints regarding room cleanliness (e.g., 25% reduction) Developed efficient cleaning routines, allowing for a 15% increase in rooms cleaned per shift Demonstrated attention to detail, ensuring a high level of quality in cleaning and presentation of rooms and public areas Successfully worked as part of a team to achieve a high level of hotel cleanliness and organization Received positive feedback from hotel management and guests, resulting in a 'Cleaner of the Month' award Demonstrated adaptability and flexibility in handling special cleaning requests and tasks Consistently delivered high-quality service, resulting in a significant increase in positive guest reviews and ratings (e.g., 4.5/5 stars on TripAdvisor) Developed strong relationships with repeat guests, leading to a 25% increase in return business Successfully upsold and recommended menu items, resulting in a 15% increase in average order value Demonstrated excellent multitasking skills, handling multiple tables and orders simultaneously with a high level of accuracy Collaborated with hotel staff to ensure seamless service, resulting in a 20% increase in overall hotel satisfaction ratings Received positive feedback from guests and hotel management, resulting in a 'Waiter of the Month' or 'Employee of the Quarter' award Developed extensive knowledge of menu, ingredients, and preparation methods, enabling effective answers to guest questions and recommendations Demonstrated adaptability and flexibility in handling special requests and dietary restrictions

Interests

Rap writer
music
hiking
skydiving
Snowboarding
skateboarding

Timeline

Bartender/waiter

POKARIBS NATIVE KITCHEN AND LOUNGE
04.2025 - Current

Cleaner, Housekeeping

VIC AND J HOTEL
01.2024 - 07.2024

Waiter/Food Runner

GLORYLAND HOTEL
02.2023 - 11.2023

Waiter/wait staff

IYARASIDE NATVIE KITCHEN RESTAURANT
10.2021 - 01.2023

High School Diploma - Art

Abakaliki High School PRESCO

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FAVOUR KEVIN Waiter/Bartender