Favour Imoudu
ikate
Summary
Order fulfilment officer focused on improving client interactions and satisfaction. Efficiently resolves inquiries, achieving high satisfaction ratings. Develops strong relationships through effective communication and anticipates customer needs while proactively addressing complaints in collaboration with sales and other departments.
Overview
1
1
year of professional experience
Work History
Order fulfilment Officer
Ashluxury fashion and beauty limited
lagos, nigeria
11.2024 - 01.2026
Facilitated order fulfillment by engaging walk-in customers to improve shopping experiences.
- Resolved customer service inquiries promptly, ensuring high satisfaction levels.
- Managed multiple Shopify platforms, ensuring smooth fulfilment of orders from confirming payments on orders to the logistics across all platforms.
- Upsold products to walk-in customers, boosting sales and generating revenue.
- Assisted customers with product-related questions and addressed complaints effectively.
- Maximized satisfaction by resolving service issues quickly, maintaining positive relations.
- Managed inbound calls, addressing queries efficiently and redirecting as necessary.
- Maintained composure under pressure while resolving customer complaints.
- Monitored customer satisfaction metrics, identifying trends and developing strategies for improvement.
Education
Bachelor of Science - B.Sc(Ed) Adult Education/Economics
University of Benin
Benin City, ED2024
Skills
- Customer service and support
- Shopify Expert
- Conflict resolution
- Relationship management
- Effective communication
- Product knowledge
- Order fulfillment
- Creative thinking
- Customer orientation
- Time management
- Basic computer skills
- Active listening
- Data entry
Languages
English
Advanced
C1
Hobbies and interests
- Im a big fan of soccer and i love music
Timeline
Order fulfilment Officer
Ashluxury fashion and beauty limited
11.2024 - 01.2026
Bachelor of Science - B.Sc(Ed) Adult Education/Economics
University of Benin