Favour Imaobong Akpan
Lagos
Summary
Enthusiastic Business Administration Management graduate pursuing a Customer Support role. Demonstrated organizational and communication skills through an internship in customer relationship management, contributing to client satisfaction and retention. Committed to proactive problem-solving and eager to collaborate with experienced professionals in a dynamic environment.
Overview
1
1
Certificate
3
3
years of professional experience
2
2
Languages
Work History
Customer Relationship Management (CRM) Intern
Online Internship
01.2026 - Current
- Currently engaged in an internship focused on customer relationship management principles and best practices.
- Developed strong customer communication skills, building and maintaining relationships with clients to enhance satisfaction.
- Gained practical knowledge of customer support processes and CRM tools to effectively manage client accounts.
- Strengthened problem-solving skills to promptly address client needs and concerns.
Entry-Level Graduate Seeking Opportunities
01.2024 - Current
- Sought opportunity to apply academic knowledge in professional setting, focusing on client management and support.
- Aspired to learn from experienced professionals and support team success through effective communication and collaboration.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Higher National Diploma (HND) - Business Administration
Kwara State Polytechnic
Ilorin01-2024
National Diploma (ND) - Business Administration
Kwara State Polytechnic
Ilorin01-2021
Skills
- Verbal communication
- Customer service orientation
- Relationship management
- Organizational skills
- Technical proficiency
- Problem solving
- CRM tools
Certification
- NYSC Certificate, 01/01/25 - 01/01/26
- Computer Training Certificate - Highest Point, 01/01/18 - 01/01/19
- Customer Relationship Management (CRM) Intern, Ongoing
Timeline
Customer Relationship Management (CRM) Intern
Online Internship
01.2026 - Current
Entry-Level Graduate Seeking Opportunities
01.2024 - Current
Higher National Diploma (HND) - Business Administration
Kwara State Polytechnic
National Diploma (ND) - Business Administration
Kwara State Polytechnic
Professional Development
- Completed various online courses focused on customer service excellence and relationship management.
- Participated in workshops that enhanced my understanding of client needs and effective communication strategies.