FAVOUR FELIX
Ogba, Lagos
Summary
Results-driven industrial management, finance, administration and business professional with strong experience in business support, payment reconciliation, admin and customer experience across FMCG, fintech, advertising, and digital banking environments.
Backed by solid academic training in industrial management, accounting, applied business management, business administration, and marketing.
Equipped with professional certifications in ICAN, project management, leadership, data analytics, customer service, digital marketing, desktop publishing, human resources management (HRM), health, safety and environment (HSE), and security awareness.
Highly skilled in project planning, payment reconciliation, financial reporting, administrative coordination, and business operations, with a proven ability to support strategic planning, enhance customer experience, and contribute to leadership development initiatives.
Open to growth opportunities in operations management, industrial management, payment reconciliation, business strategy, leadership development, and administrative roles across diverse industries.
Overview
6
6
years of professional experience
Work History
Senior Telesales Representative
Nigerian Breweries Plc
Lagos, Nigeria
11.2023 - Current
- Training and mentoring junior telesales representatives & coaching junior reps to improve team performance.
- Taking drinks orders from customers by placing orders on Nigeria Breweries Quick Drinks app, scheduling deliveries/supplies.
- Maintaining good customer relationship, providing information to customers and updating them about new innovation brands.
- Performing direct sales by routing orders to warehouse F A close to customers outlet.
- Tracking and documenting sales, updating client record.
- Providing information to customers and handling escalated customer complaints.
- Processing orders and monitoring deliveries.
Reconciliation Officer
Newedge Finance
Lagos, Nigeria
11.2022 - 11.2023
- Ensured daily/weekly/monthly reconciliation of all transactions and provided reconciliation report to supervisor.
- Attended to customer care services, collectors, telesales, payment assistance, recovery, sales representative escalations on customers payment issues.
- Collected offline repayment records of customers, matched and cleared payments corresponding with bank statements.
- Handled communication with the bank to find customers information that did not match the bill.
- Ensured the accuracy of all daily settlements from payment partners.
- Ensured quick resolution of reconciliation issues when they arise.
Senior Sales Consultant
Olist Nigeria
Lagos, Nigeria
10.2019 - 11.2021
- Followed up on previously registered customers and informed them about the advertisement subscription packages (platinum, gold, diamond, silver, vip+ Package to boost their sales on opera olist platform)
- Understood and promoted company's subscription advertisement packages.
- Educated customers on sales and on the various available package for them to subscribe and boost their sales on the opera olist advertisement platforms and also answered customers enquires and questions.
- Generated leads by making sales appointments with customers and meeting sales goals.
- Created compelling sales pitches.
Business Development Officer
Palmpay
Lagos, Nigeria
01.2020 - 12.2020
- Supervised the company's sales agents and made sure they met up with the team target.
- Set strategic goals and developed plans for the company's growth.
- Led new marketing initiatives and reported to the line manager.
Education
Master In Business Administration (MBA) - Industrial Management
Southwestern University, Nigeria
Ogun State07-2027
Bachelor of Science - Applied Business Management
Brigham Young University
IdahoAssociate's Degree - Accounting
Brigham Young University
USABachelor of Science - Business Administration
Centre International Universitaire Des Meilleurs
Seme Podji, Benin Republic02.2021
ND - Marketing
Lagos State Polytechnic
Lagos, Nigeria09.2019
Skills
- Operation management
- Customer service relationship
- Friendly, positive attitude
- Teamwork and collaboration
- Project management
- Business management
- Complaint resolution
- Multitasking Abilities
Licenses & Certifications
- The Institute of Chartered Accountants of Nigeria (IN VIEW)
Associate Chartered Accountant
- Ensign college (USA)
Project Management
- Harvesters International Christian Centre: Issued Sept 2025
Data Analytics
- The HEINEKEN Company: Issued Aug 2025, Certified Heineken Protector
SECURITY AWARENESS
(Nigerian Breweries)
- Ace Coterie Consulting: Issued Aug 2022
Customer service and
relationship management (CSRM),
General Health Safety
And Environment (HSE 1 & 2),
Human Resources
Management(HRM)
- PPC Digital: Issued Jan 2019
Digital Marketing
- Abusi olu computer College: Issued Sep 2016
Desktop Publishing
Honors & Awards
- Issued by National Youth Service Corps · Nov 2022
Award of environmental service excellence (NYSC) certificate of
recognition.
- Issued by National Association of Marketing Students (NAMS) · Jul 2017
Distinction Award (Lagos State Polytechnic)
Timeline
Senior Telesales Representative
Nigerian Breweries Plc
11.2023 - Current
Reconciliation Officer
Newedge Finance
11.2022 - 11.2023
Business Development Officer
Palmpay
01.2020 - 12.2020
Senior Sales Consultant
Olist Nigeria
10.2019 - 11.2021
Bachelor of Science - Business Administration
Centre International Universitaire Des Meilleurs
ND - Marketing
Lagos State Polytechnic
Master In Business Administration (MBA) - Industrial Management
Southwestern University, Nigeria
Bachelor of Science - Applied Business Management
Brigham Young University
Associate's Degree - Accounting
Brigham Young University