Self Development
Faustina Eze
Purchasing & Supply Chain
Abuja, FCT
Summary
Dynamic leader with a proven track record at Hareem Istanbul Turkish Fragrance & Skin Care Com, enhancing client satisfaction and increasing sales revenue through strategic planning and relationship management. Skilled in sales reporting and staff motivation, consistently surpassing targets with a focus on building lasting customer relationships and team training.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Sales Manager/Supervisor
Hareem Instanbul Turkish Fragrance & Skin Care Com
07.2023 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Customer Service Officer
Priceless Women Food & Wealth Cooperative Society
04.2022 - 02.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Completed data entry to record call notes, suggestions and questions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Sales Manager
El-tan Table Water Company Ltd, Makurdi Benue Stat
01.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized promotional events and interacted with community to increase sales volume.
Store Manager of Operations
Emirate Hotel World Bank Owerri, Imo State
02.2020 - 11.2020
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
Admin Officer
Meditest Laboratory Owerri, Imo State
05.2014 - 02.2015
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Higher National Diploma - Purchasing And Supply
FEDERAL POLYTECHNIC NEKEDE, OWERRI
Imo State 04.2001 -
Skills
Staff management
undefinedInterests
Music
Snooker
Traveling, Singing, Meeting New People, Playing Snooker.
I like playing snooker on weekends, as well as singing & listening to music when trying to relax. I am a lover of adventure and this happen when I travel to see new places and meeting people from different works of life.
Timeline
Sales Manager/Supervisor
Hareem Instanbul Turkish Fragrance & Skin Care Com
07.2023 - 03.2024
Customer Service Officer
Priceless Women Food & Wealth Cooperative Society
04.2022 - 02.2023
Sales Manager
El-tan Table Water Company Ltd, Makurdi Benue Stat
01.2021 - 12.2021
Store Manager of Operations
Emirate Hotel World Bank Owerri, Imo State
02.2020 - 11.2020
Admin Officer
Meditest Laboratory Owerri, Imo State
05.2014 - 02.2015
Higher National Diploma - Purchasing And Supply
FEDERAL POLYTECHNIC NEKEDE, OWERRI
04.2001 -
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