FASINU OLUWATOSIN TIMOTHY
Retail Operations Manager
Ikotun, Lagos,LA
Summary
Professional with strong background in retail management, ready to drive operational success. Possesses expertise in inventory control, staff training, and customer service. Known for fostering collaboration, adapting to change, and delivering measurable results. Skilled in optimizing processes, managing budgets, and leading teams to exceed targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Bovas & Company
07.2022 - Current
- Overseeing daily station operations
- Managing staff and shifts
- Inventory control (PMS, AGO, DPK, lubricants)
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Sales monitoring and reconciliation
- Safety, compliance, and regulatory standards
- Customer service management
- Vendor and tanker coordination
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
Customer Service Officer
United Bank for Africa PLC
01.2021 - 06.2021
- Customer Service Officer
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Projects Coordinator
Firmspeed Global Projects Limited
01.2017 - 12.2017
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Industrial Trainee (S.I.W.E.S)
Palmyra Construction Nigeria Limited
12.2015 - 02.2016
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Prepared reports and technical documentation of day-to-day production processes.
- Collaborated with other departments to optimize production workflows.
Education
Higher National Diploma -
Moshood Abiola Polytechnic
Abeokuta01.2020
National Diploma - undefined
Moshood Abiola Polytechnic
Abeokuta01.2016
Senior Secondary School Leaving Certificate - undefined
Abibat Mogaji Millennium Senior Secondary School
Lagos01.2014
Junior Secondary School Leaving Certificate - undefined
Iloro Junior Grammar School
Lagos01.2010
Primary School Leaving Certificate - undefined
Christ Victory Nursery and Primary School
Lagos01.2007
Skills
Sales development
Operational efficiency
Staff motivation
Sales analysis
Operations oversight
Problem-solving abilities
Team leadership
Customer relations
Adaptability and flexibility
Effective communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
Certification
Fundamentals of Digital Marketing
Timeline
Retail Operations Manager
Bovas & Company
07.2022 - Current
Customer Service Officer
United Bank for Africa PLC
01.2021 - 06.2021
Fundamentals of Digital Marketing
07-2020
Projects Coordinator
Firmspeed Global Projects Limited
01.2017 - 12.2017
Industrial Trainee (S.I.W.E.S)
Palmyra Construction Nigeria Limited
12.2015 - 02.2016
National Diploma - undefined
Moshood Abiola Polytechnic
Senior Secondary School Leaving Certificate - undefined
Abibat Mogaji Millennium Senior Secondary School
Junior Secondary School Leaving Certificate - undefined
Iloro Junior Grammar School
Primary School Leaving Certificate - undefined
Christ Victory Nursery and Primary School
Higher National Diploma -
Moshood Abiola Polytechnic