Farida Amoke Olalekan
OneHub Cyber Security Program
FCT
4
years of professional experience
Dynamic leader with a proven track record at Big Mama Kitchen, enhancing customer satisfaction and team productivity through effective decision-making and robust team leadership. Excelled in staff development and CRM, achieving notable improvements in service delivery and employee engagement. Skilled in verbal communication and relationship building, adept at fostering positive environments and maximizing performance.
Work History
Participant
6 Months- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
- Collaborated with colleagues to share best practices and improve overall teaching effectiveness in the department.
Manager
2 Years- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Volunteer
1 Month- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Education
Bachelor In Technology - Computer Sience
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Relationship building
Customer relationship management (CRM)
Staff development
Timeline
Participant
OneHub Cyber Security Program
04.2024 - 10.2024Read More
Manager
Big Mama Kitchen
01.2021 - 01.2023Read More
Volunteer
Al Noor Mosque
07.2020 - 08.2020Read More
Federal University of Technology
Bachelor In Technology from Computer Sience
Read More