Community Service
Farida Muhammad Ibrahim
Team Lead Administrative Services
Barnawa
Summary
Administrative professional with solid foundation in managing and leading administrative teams. Successfully implemented process improvements and fostered collaborative work environment. Known for adaptability and strong focus on achieving team goals, with expertise in project management and communication.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Administrative Team Lead
Kaduna Electricity Distribution Company
04.2023 - Current
- Ensuring team efficiency by streamlining administrative processes and implementing time-saving strategies.
- Acts as a liaison between management and staff, addressing concerns promptly to maintain a positive work environment.
- Organizing company-wide events including holiday parties and team-building activities to foster camaraderie among employees.
- Initiating check requests, purchase requisitions and work orders for approval.
- Resolving complex issues with internal and external stakeholders by utilizing strong problem-solving skills and demonstrating excellent communication abilities.
- Streamlining invoice processing procedures leading to reduced delays in payment cycles from clients or vendors.
- Overseeing daily operations of the administrative team, delegating tasks appropriately to maximize productivity and meet key objectives.
- Facilitating training sessions focused on improving specific skill sets within the administrative team such as data analysis or customer service techniques.
Administrative Officer
Kaduna Electricity Distribution Company
08.2021 - 04.2023
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assessment Officer
Kaduna Electricity Distribution Company
12.2019 - 08.2021
- Assisted in the design and implementation of standardized testing protocols, resulting in more consistent evaluation outcomes.
- Enforcing company policies and ensuring the implementation of NERC regulations to defaulters.
- Minimizing the losses incurred by the company.
- Ensuring all staff adhere to the company’s policy.
Supervisor Role
Kaduna: Rural Water Supply and Sanitation Agency
04.2020 - 07.2020
- Supervise the Installations of Boreholes and toilets in remote communities
- Improved satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentoring junior staff members in sharing knowledge in regards to projects.
Supervisor Special Enumeration Project
Kaduna Electricity Distribution Company
02.2019 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Capturing of new customers.
- Separation of customers and ensuring billing accuracy
Assessment Officer
Kaduna Electricity Distribution Company
04.2018 - 02.2019
- Enforcing company policies and ensuring the implementation of NERC regulations to defaulters.
- Minimizing the losses incurred by the company
- Ensuring all staff adhere to the company’s policy
Quality Assurance & Revenue Protection Officer
Kaduna Electricity Distribution Company
08.2017 - 04.2018
- Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
- Minimizing the losses incurred by the company
- Sanctioning those found wanting of Energy theft as per regulation
- Enforcing Company policies and process on all departments and its personnel
- Periodic customer engagement and awareness.
Marketing & Customer Service Officer
Kaduna Electricity Distribution Company
09.2015 - 08.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Creating customer awareness and reorienting them as to the company’s plan to provide better services.
- Developing a feedback mechanism to assess customer complaints in relation to the services provided.
- Distribution of Customer Bills and ensure payment for energy consumed.
- Reducing losses by ensuring there is no energy theft
Education
Master of Arts - International Affairs & Strategic Studies
Nigerian Defence Academy
Kaduna State, Nigeria 04.2001 -
Bachelor of Technology - Business Education Management
Abubakar Tafawa Balewa University
Bauchi 04.2001 -
Skills
Leadership coaching
Interests
Learning
Travelling
Reading
Certification
Chartered Institute of procurement and Supply Chain Management - In view
Accomplishments
- Volunteer for Young Foundation Line for Social Development -November 2022- November 2023
- Organization’s Future of Human Resources – Chartered Institute of Personnel Management - 2022
- Soft-skills Training : Jobber-man - January 2022
Affiliations
- Professional Diploma in Advertising & Public Relations : UDEMY - December 2024
- Executive Diploma in International Human Resource Management : Plage Meta Verse November 2022
Additional Information
Mohammed A. Haro
Former Head (Admin & Logistics)
Kaduna Electricity Distribution Company
08035898320
Hammad Umar Ahmad
Head – Energy Audit
Kaduna Electricity Distribution Company
hammad.ahmad@kadunaelectric.com
08037677145
Professor Salisu Ibrahim
Senior Lecturer
Nigerian Defence Academy (NDA)
08036078625
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chartered Institute of procurement and Supply Chain Management - In view
12-2025
Administrative Team Lead
Kaduna Electricity Distribution Company
04.2023 - Current
Administrative Officer
Kaduna Electricity Distribution Company
08.2021 - 04.2023
Supervisor Role
Kaduna: Rural Water Supply and Sanitation Agency
04.2020 - 07.2020
Assessment Officer
Kaduna Electricity Distribution Company
12.2019 - 08.2021
Supervisor Special Enumeration Project
Kaduna Electricity Distribution Company
02.2019 - 12.2019
Assessment Officer
Kaduna Electricity Distribution Company
04.2018 - 02.2019
Quality Assurance & Revenue Protection Officer
Kaduna Electricity Distribution Company
08.2017 - 04.2018
Marketing & Customer Service Officer
Kaduna Electricity Distribution Company
09.2015 - 08.2017
Master of Arts - International Affairs & Strategic Studies
Nigerian Defence Academy
04.2001 -
Bachelor of Technology - Business Education Management
Abubakar Tafawa Balewa University
04.2001 -
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