Summary
Overview
Work History
Education
Skills
Interests
Certification
Accomplishments
Affiliations
Additional Information
Work Availability
Timeline
Generic
Farida Muhammad Ibrahim

Farida Muhammad Ibrahim

Team Lead Administrative Services
Barnawa

Summary

Administrative professional with solid foundation in managing and leading administrative teams. Successfully implemented process improvements and fostered collaborative work environment. Known for adaptability and strong focus on achieving team goals, with expertise in project management and communication.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Administrative Team Lead

Kaduna Electricity Distribution Company
04.2023 - Current


  • Ensuring team efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Acts as a liaison between management and staff, addressing concerns promptly to maintain a positive work environment.
  • Organizing company-wide events including holiday parties and team-building activities to foster camaraderie among employees.
  • Initiating check requests, purchase requisitions and work orders for approval.
  • Resolving complex issues with internal and external stakeholders by utilizing strong problem-solving skills and demonstrating excellent communication abilities.
  • Streamlining invoice processing procedures leading to reduced delays in payment cycles from clients or vendors.
  • Overseeing daily operations of the administrative team, delegating tasks appropriately to maximize productivity and meet key objectives.
  • Facilitating training sessions focused on improving specific skill sets within the administrative team such as data analysis or customer service techniques.

Administrative Officer

Kaduna Electricity Distribution Company
08.2021 - 04.2023
  • Created, prepared, and delivered reports to various departments.
  • Maintained accurate records, ensuring timely processing of invoices and payments.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assessment Officer

Kaduna Electricity Distribution Company
12.2019 - 08.2021
  • Assisted in the design and implementation of standardized testing protocols, resulting in more consistent evaluation outcomes.
  • Enforcing company policies and ensuring the implementation of NERC regulations to defaulters.
  • Minimizing the losses incurred by the company.
  • Ensuring all staff adhere to the company’s policy.

Supervisor Role

Kaduna: Rural Water Supply and Sanitation Agency
04.2020 - 07.2020
  • Supervise the Installations of Boreholes and toilets in remote communities
  • Improved satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentoring junior staff members in sharing knowledge in regards to projects.

Supervisor Special Enumeration Project

Kaduna Electricity Distribution Company
02.2019 - 12.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Capturing of new customers.
  • Separation of customers and ensuring billing accuracy

Assessment Officer

Kaduna Electricity Distribution Company
04.2018 - 02.2019
  • Enforcing company policies and ensuring the implementation of NERC regulations to defaulters.
  • Minimizing the losses incurred by the company
  • Ensuring all staff adhere to the company’s policy

Quality Assurance & Revenue Protection Officer

Kaduna Electricity Distribution Company
08.2017 - 04.2018
  • Demonstrated exceptional attention-to-detail within daily tasks, contributing to a reduction in security vulnerabilities.
  • Minimizing the losses incurred by the company
  • Sanctioning those found wanting of Energy theft as per regulation
  • Enforcing Company policies and process on all departments and its personnel
  • Periodic customer engagement and awareness.

Marketing & Customer Service Officer

Kaduna Electricity Distribution Company
09.2015 - 08.2017


  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Creating customer awareness and reorienting them as to the company’s plan to provide better services.
  • Developing a feedback mechanism to assess customer complaints in relation to the services provided.
  • Distribution of Customer Bills and ensure payment for energy consumed.
  • Reducing losses by ensuring there is no energy theft

Education

Master of Arts - International Affairs & Strategic Studies

Nigerian Defence Academy
Kaduna State, Nigeria
04.2001 -

Bachelor of Technology - Business Education Management

Abubakar Tafawa Balewa University
Bauchi
04.2001 -

Skills

Leadership coaching

Interests

Community Service

Learning

Travelling

Reading

Certification

Chartered Institute of procurement and Supply Chain Management - In view

Accomplishments


  • Volunteer for Young Foundation Line for Social Development -November 2022- November 2023
  • Organization’s Future of Human Resources – Chartered Institute of Personnel Management - 2022
  • Soft-skills Training : Jobber-man - January 2022

Affiliations

  • Professional Diploma in Advertising & Public Relations : UDEMY - December 2024
  • Executive Diploma in International Human Resource Management : Plage Meta Verse November 2022

Additional Information

Mohammed A. Haro

Former Head (Admin & Logistics)

Kaduna Electricity Distribution Company

08035898320

Hammad Umar Ahmad

Head – Energy Audit

Kaduna Electricity Distribution Company

hammad.ahmad@kadunaelectric.com

08037677145

Professor Salisu Ibrahim

Senior Lecturer

Nigerian Defence Academy (NDA)

08036078625

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Chartered Institute of procurement and Supply Chain Management - In view

12-2025

Administrative Team Lead

Kaduna Electricity Distribution Company
04.2023 - Current

Administrative Officer

Kaduna Electricity Distribution Company
08.2021 - 04.2023

Supervisor Role

Kaduna: Rural Water Supply and Sanitation Agency
04.2020 - 07.2020

Assessment Officer

Kaduna Electricity Distribution Company
12.2019 - 08.2021

Supervisor Special Enumeration Project

Kaduna Electricity Distribution Company
02.2019 - 12.2019

Assessment Officer

Kaduna Electricity Distribution Company
04.2018 - 02.2019

Quality Assurance & Revenue Protection Officer

Kaduna Electricity Distribution Company
08.2017 - 04.2018

Marketing & Customer Service Officer

Kaduna Electricity Distribution Company
09.2015 - 08.2017

Master of Arts - International Affairs & Strategic Studies

Nigerian Defence Academy
04.2001 -

Bachelor of Technology - Business Education Management

Abubakar Tafawa Balewa University
04.2001 -
Farida Muhammad IbrahimTeam Lead Administrative Services