FALOYE OLUWADAMILOLA PRISCILLIA
Customer Success Officer
Lagos,Lagos
Summary
Results-driven and adaptable operations professional with a proven track record in optimizing processes, fostering team collaboration, and ensuring regulatory compliance. Seeking a challenging role in operations and customer management within a dynamic organization where analytical skills and leadership abilities can be leveraged to drive operational excellence and contribute to the achievement of strategic objectives.
Overview
6
6
years of professional experience
Work History
OPERATIONS OFFICER / CUSTOMER SUCESS OFFICER
BOECKER PUBLIC HEALTH
Lagos
02.2023 - Current
- Developed and maintained strong client and vendor relationships, delivering exceptional support services and ensuring satisfaction
- Conducted regular facility inspections to enhance operational effectiveness and ensure compliance with regulatory standards
- Provided leadership and guidance to cross-functional teams, fostering a culture of continuous improvement and teamwork
- Implemented operating plans aligned with organizational goals, ensuring adherence to quality standards and efficient workflow management
- Utilized excellent communication and leadership skills to foster collaboration and drive results
- Resolved issues promptly through effective communication with client
- Thrived in high-pressure environments, effectively managing multiple priorities to achieve organizational objectives.
PROCUREMENT OFFICER
DAFOK ENTERPRISES
Akure
04.2021 - 01.2022
- Applied strategic mindset to procurement processes, optimizing vendor relationships and contract terms
- Demonstrated leadership skills in managing procurement operations and driving cost savings initiatives
- Maintained meticulous records and budgets, ensuring compliance with organizational policies and standards
- Enforcing the company's procurement policies and procedures
- Reviewing, comparing, analysing, and approving products and services to be purchased
- Managed inventories and maintained accurate purchase and pricing records
- Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc
- Maintained good supplier relations and negotiated contracts
- Researched and evaluated prospective suppliers
- Prepared budgets, cost analyses, and reports
- Managed CRM database, including troubleshooting, maintenance, updates and reports generation.
Strategic Research Specialist / Research and Development Specialist
Across the Horizon Technology
Ibadan
05.2020 - 02.2021
- Developed objectives and designed research projects and proposals
- Formulated and conducted research on tertiary schools in European countries and Canada that offer scholarships for African immigrants
- I developed an eBook for the organization on the process involved in relocating to the United State of America
- Replicated, evaluated, and refined research strategies and approaches and recommended improvements, and testing, customizing, and implemented new methods and procedures for the organization
- Developed and followed standard operating procedures, and adhered to company policies
- Contributed to and wrote research findings for publications, papers, presentations, grants, and other documents.
Laboratory Scientist
University of Medicine Teaching Hospital Complex
Akure
05.2019 - 03.2020
- Actively participated in blood transfusion procedures and blood tests while working with senior laboratory personnel
- Examining and analysing blood, body fluids, tissues, and cells
- Worked closely with the head Phlebotomist and assisted with data entry and analysis of blood samples
- Relaying test results to physicians
- Established quality assurance programs to monitor and ensure the accuracy of test results.
Sales Representative
Mark Owoye pharmacy
Akure
11.2018 - 02.2019
- Promoted sales
- Increased productivity and sale with a 30% margin in 2 months
- Was able to meet the set target
- Conducted market research to identify selling possibilities and evaluate customer needs
- Established quality assurance programs to monitor and ensure the accuracy of sales.
Education
Bachelor of Science (B.Sc.) in Microbiology - undefined
Wesley University Ondo
Ondo, Ondo-State 10.2014 - 11 2019
Senior Secondary School Certificate - undefined
Saint Matthias Anglican High School Akure
Akure, Ondo-State 09.2007 - 6 2013
Skills
Operations Management
Timeline
OPERATIONS OFFICER / CUSTOMER SUCESS OFFICER
BOECKER PUBLIC HEALTH
02.2023 - Current
PROCUREMENT OFFICER
DAFOK ENTERPRISES
04.2021 - 01.2022
Strategic Research Specialist / Research and Development Specialist
Across the Horizon Technology
05.2020 - 02.2021
Laboratory Scientist
University of Medicine Teaching Hospital Complex
05.2019 - 03.2020
Sales Representative
Mark Owoye pharmacy
11.2018 - 02.2019
Bachelor of Science (B.Sc.) in Microbiology - undefined
Wesley University Ondo
10.2014 - 11 2019
Senior Secondary School Certificate - undefined
Saint Matthias Anglican High School Akure
09.2007 - 6 2013
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