FALOYE OLUWADAMILOLA PRISCILLIA
Customer Success Officer
Lagos,Lagos
Summary
Results-driven and adaptable operations professional with a proven track record in optimizing processes, fostering team collaboration, and ensuring regulatory compliance. Seeking a challenging role in operations and customer management within a dynamic organization where analytical skills and leadership abilities can be leveraged to drive operational excellence and contribute to the achievement of strategic objectives.
Overview
6
6
years of professional experience
Work History
OPERATIONS OFFICER / CUSTOMER SUCESS OFFICER
BOECKER PUBLIC HEALTH
Lagos
02.2023 - Current
- Developed and maintained strong client and vendor relationships, delivering exceptional support services and ensuring satisfaction
- Conducted regular facility inspections to enhance operational effectiveness and ensure compliance with regulatory standards
- Provided leadership and guidance to cross-functional teams, fostering a culture of continuous improvement and teamwork
- Implemented operating plans aligned with organizational goals, ensuring adherence to quality standards and efficient workflow management
- Utilized excellent communication and leadership skills to foster collaboration and drive results
- Resolved issues promptly through effective communication with client
- Thrived in high-pressure environments, effectively managing multiple priorities to achieve organizational objectives.
PROCUREMENT OFFICER
DAFOK ENTERPRISES
Akure
04.2021 - 01.2022
- Applied strategic mindset to procurement processes, optimizing vendor relationships and contract terms
- Demonstrated leadership skills in managing procurement operations and driving cost savings initiatives
- Maintained meticulous records and budgets, ensuring compliance with organizational policies and standards
- Enforcing the company's procurement policies and procedures
- Reviewing, comparing, analysing, and approving products and services to be purchased
- Managed inventories and maintained accurate purchase and pricing records
- Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc
- Maintained good supplier relations and negotiated contracts
- Researched and evaluated prospective suppliers
- Prepared budgets, cost analyses, and reports
- Managed CRM database, including troubleshooting, maintenance, updates and reports generation.
Strategic Research Specialist / Research and Development Specialist
Across the Horizon Technology
Ibadan
05.2020 - 02.2021
- Developed objectives and designed research projects and proposals
- Formulated and conducted research on tertiary schools in European countries and Canada that offer scholarships for African immigrants
- I developed an eBook for the organization on the process involved in relocating to the United State of America
- Replicated, evaluated, and refined research strategies and approaches and recommended improvements, and testing, customizing, and implemented new methods and procedures for the organization
- Developed and followed standard operating procedures, and adhered to company policies
- Contributed to and wrote research findings for publications, papers, presentations, grants, and other documents.
Laboratory Scientist
University of Medicine Teaching Hospital Complex
Akure
05.2019 - 03.2020
- Actively participated in blood transfusion procedures and blood tests while working with senior laboratory personnel
- Examining and analysing blood, body fluids, tissues, and cells
- Worked closely with the head Phlebotomist and assisted with data entry and analysis of blood samples
- Relaying test results to physicians
- Established quality assurance programs to monitor and ensure the accuracy of test results.
Sales Representative
Mark Owoye pharmacy
Akure
11.2018 - 02.2019
- Promoted sales
- Increased productivity and sale with a 30% margin in 2 months
- Was able to meet the set target
- Conducted market research to identify selling possibilities and evaluate customer needs
- Established quality assurance programs to monitor and ensure the accuracy of sales.
Education
Bachelor of Science (B.Sc.) in Microbiology - undefined
Wesley University Ondo
Ondo, Ondo-State 10.2014 - 11 2019
Senior Secondary School Certificate - undefined
Saint Matthias Anglican High School Akure
Akure, Ondo-State 09.2007 - 6 2013
Skills
Operations Management
Strong business acumen, analytical skills, and a strategic mindset
Excellent communication, interpersonal, and leadership skills
Ability to work under pressure and manage multiple priorities effectively
Strategic planning and execution
Effective communication and stakeholder management
Team leadership and collaboration
Regulatory compliance and quality assurance
Process improvement and optimization
Proficiency in Microsoft Office Suite, CRM and technical support
Timeline
OPERATIONS OFFICER / CUSTOMER SUCESS OFFICER
BOECKER PUBLIC HEALTH
02.2023 - Current
PROCUREMENT OFFICER
DAFOK ENTERPRISES
04.2021 - 01.2022
Strategic Research Specialist / Research and Development Specialist
Across the Horizon Technology
05.2020 - 02.2021
Laboratory Scientist
University of Medicine Teaching Hospital Complex
05.2019 - 03.2020
Sales Representative
Mark Owoye pharmacy
11.2018 - 02.2019
Bachelor of Science (B.Sc.) in Microbiology - undefined
Wesley University Ondo
10.2014 - 11 2019
Senior Secondary School Certificate - undefined
Saint Matthias Anglican High School Akure
09.2007 - 6 2013