Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Falilat Iyanda

Lagos,LA

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Executive Administrative Assistant

Freelancing
04.2023 - 01.2024
  • Handled travel itineraries for the client.
  • Scheduled meetings and set appointments for the client using meeting scheduling software like Calendly, Google Calendar, etc.
  • Managed emails for the client effectively.
  • Organized daily tasks for my client and send out reminder when due.

Executive Virtual Assistant

DesignBricks Limited
02.2022 - 10.2023
  • Scheduled meetings and set appointments for theCEO using meeting scheduling software like Calendly, Google Calendar, etc
  • Managed emails for the CEO
  • Handled travel itineraries for the CEO
  • Logged meetings and calls for the CEO and administrators after every meeting.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.

Customer Service Representative

United Bank for Africa
01.2020 - 09.2023
  • Provided prompt and courteous service to bank customers, addressing inquiries and resolving issues related to accounts, transactions, and banking products
  • Assisted customers with account maintenance, including account openings, closings, and updates to personal information
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Collaborated with team members to meet and exceed customer service goals and contribute to overall branch success.
  • Provided primary customer support to internal and external customers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative & Ticketing Agent

Flightwiz
01.2019 - 11.2019
  • Responded to customer inquiries via phone, email, and online chat, providing information about flight bookings, reservations, cancellations, and travel policies
  • Handled customer complaints and concerns professionally and effectively, striving to achieve positive resolutions and maintain customer loyalty
  • Managed ticketing operations, including issuing tickets, processing payments, and coordinating with airlines to ensure accurate booking information.

Education

Skills

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and ability to empathize with customers
  • Familiarity with customer service software, Phone, Live chat, and email support
  • Proficient in conflict resolution and problem-solving
  • Attention to detail and ability to multitask effectively
  • Customer and client relations
  • Travel Planning
  • Meeting Arrangements
  • Fast Learner
  • Calendar Management
  • Email Management
  • Schedule Management
  • Meticulous attention to detail

Certification

  • Virtual Assistant Certification (Alison)
  • Basic Administrative Training Certification (Wing Academy)

Languages

Fluent in English.
Fluent in Yoruba.

References

Available upon request.

Timeline

Executive Administrative Assistant

Freelancing
04.2023 - 01.2024

Executive Virtual Assistant

DesignBricks Limited
02.2022 - 10.2023

Customer Service Representative

United Bank for Africa
01.2020 - 09.2023

Customer Service Representative & Ticketing Agent

Flightwiz
01.2019 - 11.2019

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Falilat Iyanda