Travelling and learning new things
Faith Esohe Ukeme-Essien
Certified Travel Consultant
Akwa Ibom
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Detail-oriented team player with strong organizational skills that loves all things travel with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Lead Travel Advisor
Abilfat Travels
10.2016 - Current
- Orchestrated high-end travel experiences tailored to affluent client specifications, managing over 100 luxury itineraries annually with meticulous attention to detail
- Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution, enhancing client loyalty and retention
- Spearheaded the integration of GDS technologies especially Sabre and Galileo, resulting in a 20% reduction in booking times and a more streamlined reservation process
- Negotiated exclusive deals with premium vendors, securing on average 12% better rates for our clients compared to standard industry offerings
- Cultivated a strong personal brand as a luxury travel advisor, contributing to a 16% year-over-year revenue growth for the company
- Led a successful digital marketing campaign that generated a 40% increase in new business, leveraging social media and industry networking events.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Created promotional materials to increase visibility and attract larger market share.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Senior Travel Consultant
Lab Travels and Tours Limited
03.2014 - 09.2016
- Managed a portfolio of 80 high-net-worth clients in the State Governments at that time and delivering bespoke international travel packages
- Curated exclusive travel content for corporate clients and organisations by 20% within and outside the Country.
- Established key partnerships with local tour operators, creating unique destination activities
- Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Handled sensitive personal data with discretion.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Administrative Assistant to the Executive Director
Bon Marche Enterprises
03.2010 - 05.2013
- Designed personalized travel experiences for a diverse clientele, exceeding sales targets by 20% each quarter
- Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered high volume of phone calls and email inquiries.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Facilitated training and onboarding for incoming office staff.
- Elevated customer service experiences through prompt response to inquiries from both internal and external parties.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
Education
Associate of Arts - PGD in Business Administration And Management
University of Uyo
Uyo, Akwa Ibom State, Nigeria 05.2006 - 05.2008
Bachelor of Science - Biochemistry
University of Uyo
Uyo, Akwa Ibom State, Nigeria 05.2001 -
No Degree - Ocupational Health Hazards in Developing Countries
University of Bergen
Future Learn ONLINE 05.2001 -
DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION
MONTREAL CANADA 05.2001 -
Skills
GDS Systems
Business Development
Excellent Communication
Administrative tasks
International and Domestic Travel
Luxury Travel Planning
Market Research
Customer Relationship Management
Digital Marketing
Reservations Management
Regulations and compliance
Adaptability and Flexibility
Passions
Exploring Cultures Through Travel - Passionately exploring new countries, experiencing diverse cultures, and understanding global luxury travel trends.
Affiliations
- Member, Institute for Tourism Professionals ITPN 2023
- Member, Institute of Management Consultants IMC 2021
- Member,National Association of Nigerian Travel Agencies NANTA 2018 till date
- Certified South African Travel Specialist 2021
- Advanced GDS Training Program - Sabre with certifications and knowledge of Galileo GDS
Interests
Timeline
Lead Travel Advisor
Abilfat Travels
10.2016 - Current
Senior Travel Consultant
Lab Travels and Tours Limited
03.2014 - 09.2016
Administrative Assistant to the Executive Director
Bon Marche Enterprises
03.2010 - 05.2013
Associate of Arts - PGD in Business Administration And Management
University of Uyo
05.2006 - 05.2008
Bachelor of Science - Biochemistry
University of Uyo
05.2001 -
No Degree - Ocupational Health Hazards in Developing Countries
University of Bergen
05.2001 -
DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION
05.2001 -