Travelling and learning new things
Faith Esohe Ukeme-Essien
Certified Travel Consultant
Akwa Ibom
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Detail-oriented team player with strong organizational skills that loves all things travel with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Lead Travel Advisor
Abilfat Travels
10.2016 - Current
- Orchestrated high-end travel experiences tailored to affluent client specifications, managing over 100 luxury itineraries annually with meticulous attention to detail
- Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution, enhancing client loyalty and retention
- Spearheaded the integration of GDS technologies especially Sabre and Galileo, resulting in a 20% reduction in booking times and a more streamlined reservation process
- Negotiated exclusive deals with premium vendors, securing on average 12% better rates for our clients compared to standard industry offerings
- Cultivated a strong personal brand as a luxury travel advisor, contributing to a 16% year-over-year revenue growth for the company
- Led a successful digital marketing campaign that generated a 40% increase in new business, leveraging social media and industry networking events.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Created promotional materials to increase visibility and attract larger market share.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Senior Travel Consultant
Lab Travels and Tours Limited
03.2014 - 09.2016
- Managed a portfolio of 80 high-net-worth clients in the State Governments at that time and delivering bespoke international travel packages
- Curated exclusive travel content for corporate clients and organisations by 20% within and outside the Country.
- Established key partnerships with local tour operators, creating unique destination activities
- Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
- Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Handled sensitive personal data with discretion.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
Administrative Assistant to the Executive Director
Bon Marche Enterprises
03.2010 - 05.2013
- Designed personalized travel experiences for a diverse clientele, exceeding sales targets by 20% each quarter
- Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered high volume of phone calls and email inquiries.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Facilitated training and onboarding for incoming office staff.
- Elevated customer service experiences through prompt response to inquiries from both internal and external parties.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
Education
Associate of Arts - PGD in Business Administration And Management
University of Uyo
Uyo, Akwa Ibom State, Nigeria 05.2006 - 05.2008
Bachelor of Science - Biochemistry
University of Uyo
Uyo, Akwa Ibom State, Nigeria 05.2001 -
No Degree - Ocupational Health Hazards in Developing Countries
University of Bergen
Future Learn ONLINE 05.2001 -
DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION
MONTREAL CANADA 05.2001 -
Skills
GDS Systems
undefinedPassions
Exploring Cultures Through Travel - Passionately exploring new countries, experiencing diverse cultures, and understanding global luxury travel trends.
Affiliations
- Member, Institute for Tourism Professionals ITPN 2023
- Member, Institute of Management Consultants IMC 2021
- Member,National Association of Nigerian Travel Agencies NANTA 2018 till date
- Certified South African Travel Specialist 2021
- Advanced GDS Training Program - Sabre with certifications and knowledge of Galileo GDS
Interests
Timeline
Lead Travel Advisor
Abilfat Travels
10.2016 - Current
Senior Travel Consultant
Lab Travels and Tours Limited
03.2014 - 09.2016
Administrative Assistant to the Executive Director
Bon Marche Enterprises
03.2010 - 05.2013
Associate of Arts - PGD in Business Administration And Management
University of Uyo
05.2006 - 05.2008
Bachelor of Science - Biochemistry
University of Uyo
05.2001 -
No Degree - Ocupational Health Hazards in Developing Countries
University of Bergen
05.2001 -
DIPLOMA - FOUNDATION IN TRAVEL AND TOURISM
INTERNATIONAL AIR TRANSPORT ASSOCIATION
05.2001 -