Summary
Overview
Work History
Education
Skills
Timeline
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Faith Amaka Nwankwo

Ajah

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Emmysteel Ventures LTD
Lagos, Nigeria
07.2019 - 12.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Supported sales team members to drive growth and development.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided accurate information about products and services to customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Mentored junior team members and managed employee relationships.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.

Customer Service Cashier

Sand and Stone Interior Decor
Lagos, Nigeria
02.2018 - 04.2019
  • Greeted customers and provided friendly customer service.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Addressed customer questions and concerns regarding products and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Resolved customer complaints in a professional manner.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Maintained work area and kept cash drawer organized.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Provided excellent customer service by helping customers locate items they were looking for.

Education

Associate of Arts - Business Administration

Brigham Young University
Idaho
09-2026

Skills

  • Customer service
  • Sales support
  • Data entry
  • Microsoft Excel
  • Customer relationship management
  • Problem solving
  • Team building
  • Order processing
  • Sales closing
  • Call center procedures
  • Time management
  • Empathy and patience

Timeline

Customer Service Representative

Emmysteel Ventures LTD
07.2019 - 12.2022

Customer Service Cashier

Sand and Stone Interior Decor
02.2018 - 04.2019

Associate of Arts - Business Administration

Brigham Young University

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Faith Amaka Nwankwo