Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Languages
Accomplishments
Work Preference
Timeline
Hi, I’m

Faith Uwagwu

Data Analyst
Lagos
Faith Uwagwu

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

11
years of professional experience
1
Certification

Work History

LG Electronics, Middle East & Africa
, Lagos

Data Analyst
04.2021 - Current

Job overview

  • Reduced the RTAT (Repair. Turn. Around. Time.) rate from 5.6 to 2.4 in 6 months.
  • I successfully facilitated and strategized the inclusion of technicians in the employee benefits scheme, giving technicians a sense of belonging and increasing productivity by 20%.
  • Worked with distributors and technicians to reduce our monthly repair reclaim count from over 5620 to 3100 by the end of the first quarter of 2024. (25.2%).
  • Collaborated with the Customer Service team to help improve their customer satisfaction and resolution rate from 50.78% to 72.23% and 2.6 and 3.9 respectively.

Dage Digitals Ltd.
, Lagos

Administrative Assistant /Market Research Analyst
10.2017 - 03.2021

Job overview

  • Managed schedules and tasks for over 50 employees, ensuring minimal downtime.
  • I spearheaded the implementation of new organizational systems, reducing errors by 35%.
  • I organized the preparation of quarterly reports, achieving 95% accuracy.
  • Maintained utmost discretion when dealing with sensitive topics.

Julux Paints and Allied Products
Asaba, Delta State

Customer Service Representative /Customer Service Supervisor
01.2014 - 02.2017

Job overview

  • Exceeded retail sales goal by 10% per quarter over one year.
  • Expanded client base by 15% in six months.
  • Improved customer satisfaction by 12% in three months, according to in-office and online surveys.
  • Maintained customer retention rate by 30% above company average.

Education

University of Benin (UNIBEN)
Lagos, Nigeria

Bachelor of Arts from Business Administration
04.2001

University Overview

Udemy Courses

from SQL / Python / Power BI
09.2022

University Overview

Jireh Computers
Lagos, Nigeria

from Data Analyst
06.2017

University Overview

Skills

Data Analysis

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Certification

Python - from Basic to Advanced

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SQL

PYTHON

Languages

English
Bilingual or Proficient (C2)

Accomplishments

Accomplishments
  • I won the High Achiever Award: Reduced the RTAT (repair turnaround time) rate from 5.6 to 2.4 in 6 months. And reduce our monthly repair reclaim count from over 5620 to 3100 by the end of the first quarter of 2024.
  • I spearheaded the go digital idea: I initiated the go digital idea, which helped reduced errors by 35%, and achieved95% accuracy.
  • I won the Staff of the Year award: I was awarded the Staff of the Year after I exceeded the retail sales goal by 10% per quarter over one year and expanded my client base by 15% in six months.

Work Preference

Work Type

Full TimeContract WorkGig WorkPart Time

Work Location

RemoteOn-SiteHybrid

Timeline

Python - from Basic to Advanced

09-2024
Data Analyst
LG Electronics, Middle East & Africa
04.2021 - Current
Administrative Assistant /Market Research Analyst
Dage Digitals Ltd.
10.2017 - 03.2021
Customer Service Representative /Customer Service Supervisor
Julux Paints and Allied Products
01.2014 - 02.2017
University of Benin (UNIBEN)
Bachelor of Arts from Business Administration
04.2001
Udemy Courses
from SQL / Python / Power BI
Jireh Computers
from Data Analyst

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Faith UwagwuData Analyst