Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Hi, I’m
Faith Uwagwu
Data Analyst
Lagos
Summary
Overview
11
years of professional experience
1
Certification
Work History
LG Electronics, Middle East & Africa
Data Analyst
2021.04 - Current (3 years & 5 months)
Job overview
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Dage Digitals Ltd.
Administrative Assistant /Market Research Analyst
2017.01 - 2020.02 (3 years & 1 month)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Julux Paints and Allied Products
Customer Service Representative /Customer Service Supervisor
2014.01 - 2017.02 (3 years & 1 month)
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
National Open University of Nigeria Lagos, Nigeria
Bachelor of Arts from Business Administration
2001.04
University Overview
Udemy Courses
from SQL / Python / Power BI
09.2022
University Overview
Jireh Computers Lagos, Nigeria
from Data Analyst
06.2017
University Overview
Skills
Data Analysis
Certification
Python - from Basic to Advanced
Timeline
Python - from Basic to Advanced
2024-09
Data Analyst
LG Electronics, Middle East & Africa
2021.04 - Current (3 years & 5 months)
Administrative Assistant /Market Research Analyst
Dage Digitals Ltd.
2017.01 - 2020.02 (3 years & 1 month)
Customer Service Representative /Customer Service Supervisor
Julux Paints and Allied Products
2014.01 - 2017.02 (3 years & 1 month)
National Open University of Nigeria
Bachelor of Arts from Business Administration
2001.04
Udemy Courses
from SQL / Python / Power BI
Jireh Computers
from Data Analyst
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