Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Faith Paul

Iyana ipaja

Summary

Accomplished Customer Service Representative at BB's Ventures, adept at enhancing customer relations through effective communication and problem-solving. Successfully improved service workflows, boosting customer satisfaction by 20%. Skilled in credit card payment processing and team collaboration, consistently delivering exceptional support and resolution in fast-paced environments.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

BB's ventures
Lagos, Nigeria
02.2024 - 03.2026
  • Maintained accurate records of customer interactions and transactions.
  • Provided product information and support to enhance customer experience.
  • Collaborated with team members to improve service processes and workflows.
  • Followed up with customers to ensure satisfaction after service interactions.

Education

OND - Computer Science

Rufus Giwa Polytechnic Owo
Ondo State , Nigeria
04.2024 - 04.2026

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Effective communication
  • Customer relations
  • Credit card payment processing
  • Call center procedures
  • Follow-up skills
  • Support case resolution
  • Decision-making
  • Multi-task management
  • Store maintenance

Timeline

OND - Computer Science

Rufus Giwa Polytechnic Owo
04.2024 - 04.2026

Customer Service Representative

BB's ventures
02.2024 - 03.2026
Faith Paul