Faith Oghogho
Entrepreneurship
Nigeria
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative Technician
Access Bank Plc
Ketu
03.2015 - 06.2020
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor Degree - Entrepreneur And Business Management
National Open University of Nigeria
Lagos 03.2013 - 12.2017
Ordinary National Diploma - Business Administration
Edo State Institute of Technology And Management,
Usen ,Edo State 11.2007 - 11.2009
Timeline
Customer Service Representative Technician
Access Bank Plc
03.2015 - 06.2020
Bachelor Degree - Entrepreneur And Business Management
National Open University of Nigeria
03.2013 - 12.2017
Ordinary National Diploma - Business Administration
Edo State Institute of Technology And Management,
11.2007 - 11.2009
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