Faith Oghogho

Customer Service Representative Technician

Access Bank Plc

Ketu

03.2015 - 06.2020

Sought ways to improve processes and services provided.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed and updated databases to handle customer data.
Promptly responded to inquiries and requests from prospective customers.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved customer inquiries and complaints quickly.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted available products and services to customers during service, account management, and order calls.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Trained new personnel regarding company operations, policies and services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Reached out to customers after completed sales to suggest additional service or product purchases.
Maintained up-to-date knowledge of product and service changes.

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