Faith Nkpaji
Summary
Detail-oriented Virtual Assistant and Customer Support Specialist proficient in managing client communications, organizing tasks, and supporting business operations. Demonstrates expertise in CRM tools, effectively addressing customer inquiries through various channels, and improving overall service efficiency.
Overview
1
1
Certification
Work History
Project Management Trainee
Excelerate
05.2026 - Current
- Collaborated with team to identify project risks and implement mitigation strategies.
- Monitored workflows to ensure deadlines were consistently met within budget.
- Supported project planning by gathering and organizing comprehensive requirements.
- Researched best practices to enhance project workflow and drive efficiency improvements.
- Coordinated team meetings and captured key discussion points for streamlined project communication.
Customer Support (Chat)
Garms De' Novo
04.2026 - Current
- Addressed customer requests and inquiries to increase satisfaction.
- Responded to customer inquiries via WhatsApp to ensure prompt communication.
- Delivered exceptional service through face-to-face and phone interactions.
- Developed innovative solutions that enhanced team performance.
- Executed daily tasks to enhance operational accuracy and efficiency.
Virtual Assistant
- Ensured clear, polite communication by responding to customer inquiries via WhatsApp and email.
- Organized conversations systematically to maintain structured communication flow.
- Monitored interactions using HubSpot CRM to track contacts and update information.
- Scheduled reminders and follow-ups with Trello, ClickUp, and Asana to enhance task completion.
- Coordinated group communications to facilitate smooth information exchange.
Education
IT in Demans Skills - Virtual assistant and Customer Relationship Specialist
Digital Witch IT Support
Nigeria04-2026
NCE - Economics
College of Education
Warri11-2021
Skills
- Project management
- Agile methodology
- Stakeholder engagement
- CRM tools proficiency
- Reporting techniques
- Risk assessment
- Cross-functional teamwork
- Customer focus
- Time management and multitasking
- Task organization
- Problem solving
- Attention to detail
- Customer support
Additional Information
Open to remote internships and entry-level roles, Fast learner with the ability to adapt to new tools and systems quickly, Strong work ethic and commitment to continuous improvement
Projects
- Customer Support Simulation, Managed customer inquiries for a simulated business environment, Resolved basic issues and provided helpful responses to improve customer satisfaction, Maintained professional tone and consistency across all communications
- CRM & Lead Tracking Practice (HubSpot), Organized contacts and tracked leads using HubSpot CRM, Updated customer records and monitored communication history, Practiced maintaining accurate and structured customer data
- Workflow Automation (Zapier), Organized a zap between Google forms, HubSpot contact, email and Trello board to automatically create contacts, email and board once the form is filled
Languages
English
Intermediate (B1)
B1
Certification
- In-Demand IT skills - DWSC20768, Digital Witch Support, 2026
Timeline
Project Management Trainee
Excelerate
05.2026 - Current
Customer Support (Chat)
Garms De' Novo
04.2026 - Current
Virtual Assistant
IT in Demans Skills - Virtual assistant and Customer Relationship Specialist
Digital Witch IT Support
NCE - Economics
College of Education