FAITH GILLA
ABUJA,NIGERIA
Summary
Detail-oriented Office Administrator skilled in office administration and customer service. Enhanced client relations and achieved organizational goals through effective communication and problem-solving. Streamlined administrative processes and improved team productivity by managing data, coordinating schedules, and prioritizing workloads.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
ADMINISTRATIVE ASSISTANT/CUSTOMER RELATIONS
RAZLEY COMPANY
Garki, Nigeria
2024.01 - 2026.03
- Managed daily office operations for a team of employees, resulting in an increase in overall office productivity.
- Coordinated and scheduled meetings, ensuring that all logistics (e.g., travel, accommodations, equipment) were handled flawlessly, reducing meeting prep time hours per month.
- Reduced administrative costs by streamlining office supply ordering, implementing cost-effective procurement practices, and eliminating waste.
- Improved customer satisfaction through prompt response to email and phone queries.
SECRETARY
BAJAJ COMPANIES
Lugbe, Nigeria
2022.01 - 2024.01
- Supported senior management by managing complex calendars and scheduling over five meetings per week, ensuring no scheduling conflicts.
- Maintained confidential records, safeguarding sensitive corporate information.
- Drafted and proofread official documents, including reports and memos, improving accuracy and reducing errors by.
- Managed office supplies inventory, ensuring materials were restocked and costs remained within budget, saving the company annually.
ADMINISTRATIVE INTERN
FCT YOUTH TASKFORCE
Garki, Nigeria
2020.01 - 2022.01
- Assisted with organizing corporate events, ensuring seamless logistics and attendee satisfaction.
- Handled customer inquiries via phone and email, achieving a satisfaction rate.
- Processed and filed incoming and outgoing correspondence, increasing document retrieval efficiency.
- Assisted in preparing financial reports and invoices, contributing to a reduction in payment processing time.
VIRTUAL ASSISTANT
REMOTE
2019.01 - 2019.12
- Provide remote administrative support including scheduling, email handling, document preparation and follow ups.
- Assist with social media content organization and posting schedules.
- Manage customer inquiries across email, WhatsApp and other platforms.
- Book keeping, invoicing and billing.
- Facilitated virtual conferences and webinars, contributing to knowledge sharing within the company.
Education
Bachelor of Educational Management - Administration and planning
University of Abuja
GwagwaladaSkills
- Office administration
- Customer service
- Data management
- Scheduling and travel coordination
- Communication skills
- Software proficiency
- Time management
- Problem-solving
- Client relations
Certification
- TRCN certification, 2023-01-01
- Customer Service Excellence, 2023-01-01
- Soft Skill Certification, 2022-01-01
Languages
English
Intermediate
Affiliations
- Reading
- Research
- Proofreading
Timeline
ADMINISTRATIVE ASSISTANT/CUSTOMER RELATIONS
RAZLEY COMPANY
2024.01 - 2026.03
SECRETARY
BAJAJ COMPANIES
2022.01 - 2024.01
ADMINISTRATIVE INTERN
FCT YOUTH TASKFORCE
2020.01 - 2022.01
VIRTUAL ASSISTANT
REMOTE
2019.01 - 2019.12
Bachelor of Educational Management - Administration and planning
University of Abuja