Application Monitoring
Faith Eneboh
Engineering Manager | Site Reliability Engineer
Lagos,Lagos
Summary
I am a very resourceful and goal-driven individual, a dedicated Fintech enthusiast with history of meeting company goals utilizing consistent and organized practices. A seasoned Site Reliability Engineering adept at seamlessly integrating IT projects and making information relatable to non-technical personnel. Experienced leader and program manager with 10-years history of career success in IT. A clear communicator, decision maker, and problem solver. An Engineering Manager focused on keeping teams on-task and exceeding quality, performance, and safety standard, gets most out of every resource and team member using creativity and excellent problem-solving abilities.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
15
15
Certifications
Work History
Branch Secretary
Banks
- Taking incoming telephone calls and transferring them to various departments via intercom
- Receiving incoming mails
- Serving the manager
- Typesetting all banks’ documents
- Filing of various reports and documents for the bank
- Receiving visitors.
Customer Service Officer
- Taking customers compliant and solving their problems
- Helping customers to fill out their account opening forms and all other kinds of forms
- Teaching customers about ATM cards and helping them to activate them etc.
Engineering Manager
Renmoney Microfinance Bank
10.2021 - Current
- Oversee the operations of the DevOps Engineers, Automated Testers and Service Monitoring/site reliability team
- Engage in and improve the whole lifecycle of services/application development from inception and design, through deployment operations, capacity planning and improve visibility of the CI/CD pipelines
- Build relationship between engineering, product, and all other business units
- Bridge the gap between engineering and the business
- Building of CI/CD pipelines
- Maintain services once they are live by measuring and monitoring availability, latency, performance, efficiency, change management, system health with a focus on business activities
- Continuously evaluate cost and waste
- Automate IT processes
- Specify and maintain service level agreements
- Documentation management
- Cloud services administration and maintenance (AWS)
- All other responsibilities as assigned.
Site Reliability Engineer| Applications Problem Manager
Interswitch LTD
10.2019 - 10.2021
- Ensures availability of production applications
- Fosters capacity planning for production infrastructures
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health with a focus on business activities and continuously evaluate cost and waste
- Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, capacity planning, and launch reviews
- Trouble-shoot problems that span systems, databases, storage, network (TCP/IP), and code
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity; includes automation for other various operational needs
- Develop, implement, and monitor security measures for the protection of systems, networks, and information
- Minimize and mitigate the risk of reliability related failure outcomes as pertaining to durability, availability, performance, and correctness
- Core Technology service desk management/Incident/Problem management
- Manage VMWare Environment with over 2000 servers in Production, DR, and staging environments
- Fixing support escalations issues
- Documentation of process and procedure manuals
- F5 (Load Balancer) configuration
- Server Infrastructure Management
- Monitoring of existing systems/applications using several monitoring tools such as Nagios, Kibana, monitis, AppDynamics
- Server Administration (Redhat, Windows, CentOs, Kubernetes)
- Meet project deadlines.
Application Support Staff
WEMA Bank Plc
06.2014 - 10.2019
- Administration and maintenance of all non-Core Banking Applications and their servers
- Supervision of software applications within the business to ensure Application Availability
- Planning the process of integrating applications that are important to business operations and employee productivity; this involves working with Vendors or in-house application developers
- Engage users on application hitches, identify potential issues and risks, propose new application features and workflow improvements
- This will drive the proposed implementation of patches or upgrades to be done per application
- Implementing Application Upgrades and Patches
- Backup of applications database and restore to disaster recovery site or backup servers
- Troubleshoot system performance and errors
- Escalation of Critical application issues to vendors/in-house developers
- Support end-users with the business software applications
- Ensure efficient incident management, accurate communication to impacted groups, and timely resolution within service level agreement (SLA)
- Advocate for changes to the products or services that address recurring inquiries/issues
- Propose solutions and alternatives to improve and take ownership of delivering those initiatives
- Create an efficient process and documentation for responding to the most common Incidents (standard operating procedure)
- Partner with development teams to drive stability, operational excellence, and a culture of efficiency
- Assist with implementation of IT application projects
- Provide technical input where required
- Provide guidance and support for application users to ensure that the business application systems supported by the team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency
- Review of vendor's Service level agreement with the bank
- First-level support on all hardware/machines that its application support resides within
- Take inventory of such items, monitor, and ensure that acquisition of such items, storage, distribution, movement, and disposal is carried out.
Service Desk/System Support
Tranter IT Infrastructure Services Ltd, WEMA Bank Plc
11.2011 - 05.2014
- Provide first-level support to users (hardware and software)
- Attend to assigned work tickets via helpdesk ticketing system in accordance with published Service Level Agreement (SLA)
- Installation and support of hardware (desktops/laptops, peripherals) and business applications
- Installation and administration of Windows 2008 server OS as well as specialized services such as print, exchange, applications, share, email, and authentication services
- Installation and administration of LAN and WAN devices like switches and routers
- Serve as a technical resource to relevant project teams
- Installation of software applications on the systems of current and new users
- Training of new users to ensure software performance meets company and user requirements
- Active Directory administration
- Core Banking application support (Finacle 10)
- All other duties as assigned.
Registration Ibadan Assistant Electoral Officer 1
INEC Voters
01.2011 - 02.2011
- Ensures orderliness in the registration unit/center
- Identifies eligible voters
- Enters their details in the system
- Captures their ten fingerprints
- Captures their passport photographs
- Prints out the voters’ card and laminates
- Prints out report at the end of the day and the end of the exercise
Computer Science
Yejide Girls’ Grammar School, National Youth Service Corps
03.2010 - 02.2011
Intern (Industrial Trainee)
First Bank Nigeria Plc
08.2006 - 08.2007
Education
Higher National Diploma (HND) - Computer Science
Federal Polytechnic
01.2007 - 01.2009
Ordinary National Diploma (OND) - Computer Science
Federal Polytechnic
01.2003 - 01.2005
National Examination Council Certificate (NECO - undefined
Tempest High School
Skills
Certified Customer Service RepresentativeITIL Service Management Foundation CertificationCisco Certified Network AssociateITIL Service Operations CertificationITIL V4 FoundationQualified Integrator and Reseller (QIR)TMLean Six Sigma Yellow BeltISO 9001Anti-Money LaunderingLANGUAGE PROFICIENCY
Team Building
Interdisciplinary collaboration
Technology integration
Vendor sourcing
Forward-thinking mindset
Training and mentoring
Dependable and Responsible
Decision Making
Flexible and Adaptable
Operations management
Technical documentation
Customer support
Application flow processes
Process automation
Quality assurance
DevOps proficiency
Application support
System performance
Performance Analysis
Software platforms
Failure resolution
Root Cause Analysis
Active Listening
Desktop support
Network diagnostics
Agile framework
Project lifecycle management
Requirements analysis
Certification
Female
Software
Interests
Technology
Wig Making
Entrepreneurship
Lifestyle and Healthy Living
Timeline
Engineering Manager
Renmoney Microfinance Bank
10.2021 - Current
Site Reliability Engineer| Applications Problem Manager
Interswitch LTD
10.2019 - 10.2021
Application Support Staff
WEMA Bank Plc
06.2014 - 10.2019
Service Desk/System Support
Tranter IT Infrastructure Services Ltd, WEMA Bank Plc
11.2011 - 05.2014
Registration Ibadan Assistant Electoral Officer 1
INEC Voters
01.2011 - 02.2011
Computer Science
Yejide Girls’ Grammar School, National Youth Service Corps
03.2010 - 02.2011
Higher National Diploma (HND) - Computer Science
Federal Polytechnic
01.2007 - 01.2009
Intern (Industrial Trainee)
First Bank Nigeria Plc
08.2006 - 08.2007
Ordinary National Diploma (OND) - Computer Science
Federal Polytechnic
01.2003 - 01.2005
Branch Secretary
Banks
Customer Service Officer
National Examination Council Certificate (NECO - undefined
Tempest High School