FAITH EGBO
WTC ESTATE OGUI NEW LAYOUT ,ENUGU,NIGERIA
Summary
Dynamic Front Desk Receptionist at Transtell Communications Ltd, adept at enhancing visitor management and customer service. Expertly implemented office procedures that improved efficiency and security. Recognized for exceptional listening skills and team collaboration, ensuring a welcoming environment while effectively managing inquiries and access control.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist
Transtell Communications Ltd
Onitsha, Nigeria
03.2024 - 12.2024
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed incoming calls and routed inquiries to relevant departments.
- Maintained a clean and organized front desk area for optimal professionalism.
- Assisted clients with inquiries about services offered by the organization.
- Implemented office procedures for managing visitor check-ins and security protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Bachelor of Science - Public Administration
Enugu State University of Science And Technology
Enugu, Nigeria 10.2019 - 09.2023
Skills
- Visitor management
- Customer relationship management
- Team collaboration
- Time management
- Listening skills
- Customer service
- Access control
- File management
Languages
English,Igbo,Hausa
First Language
Timeline
Front Desk Receptionist
Transtell Communications Ltd
03.2024 - 12.2024
Bachelor of Science - Public Administration
Enugu State University of Science And Technology
10.2019 - 09.2023