Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist
Faith Ediawe

Faith Ediawe

Customer Service Professional
Abuja,FCT

Summary

A highly skilled and customer-focused professional with over 5 years of experience in delivering exceptional customer service in high-pressure environments. Proven track record in resolving customer complaints, driving customer satisfaction, and improving service delivery. Adept at fostering strong relationships and educating customers on digital platforms and self-service solutions. Seeking to leverage my skills and expertise to contribute to your organization’s customer service excellence.

Overview

9
9
years of professional experience

Work History

Client Service Officer

Stanbic IBTC Bank
Nigeria
12.2020 - Current
  • Increased customer satisfaction scores by 25% through streamlined processes and a customer-first approach
  • Educated customers on the bank's digital platforms and self-service devices, increasing adoption by 20%
  • Maintained service level agreements, resolving issues within 8 hours and achieving 95% compliance
  • Reduced complaint resolution times by 40%, resulting in a 30% improvement in customer satisfaction
  • Collaborated with team members to drive operational efficiency and improve service workflows.

Executive Assistant

Global Busc Limited
Abuja
10.2019 - 09.2020
  • Fostered strong relationships with clients, increasing satisfaction and loyalty by 85%
  • Managed customer inquiries, resulting in a 75% reduction in complaints
  • Supported executives with critical business operations, enhancing efficiency.

Business Solutions and Relations Officer

Exquisito Confectionaries
Ibadan
07.2015 - 10.2015
  • Implemented customer service strategies that led to a 20% increase in satisfaction
  • Led initiatives that aligned business operations with customer needs, improving retention.

Education

Bachelor Of Science - International Relations

Les Cours Sonou University Institute
Cotonou
10.2019

Skills

Customer Service Excellence: Proven ability to resolve complaints efficiently, improving customer satisfaction scores by 25%

References

Priscilla Iyari, Regional Marketing and Communications Outreach Officer, FACE Coalition, Mississauga, Ontario, Canada, +14372585435, pris.oiyari@gmail.com

Timeline

Client Service Officer

Stanbic IBTC Bank
12.2020 - Current

Executive Assistant

Global Busc Limited
10.2019 - 09.2020

Business Solutions and Relations Officer

Exquisito Confectionaries
07.2015 - 10.2015

Bachelor Of Science - International Relations

Les Cours Sonou University Institute

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Faith EdiaweCustomer Service Professional