Faith Ediawe
Customer Service Professional
Abuja,FCT
Summary
A highly skilled and customer-focused professional with over 5 years of experience in delivering exceptional customer service in high-pressure environments. Proven track record in resolving customer complaints, driving customer satisfaction, and improving service delivery. Adept at fostering strong relationships and educating customers on digital platforms and self-service solutions. Seeking to leverage my skills and expertise to contribute to your organization’s customer service excellence.
Overview
9
9
years of professional experience
Work History
Client Service Officer
Stanbic IBTC Bank
Nigeria
12.2020 - Current
- Increased customer satisfaction scores by 25% through streamlined processes and a customer-first approach
- Educated customers on the bank's digital platforms and self-service devices, increasing adoption by 20%
- Maintained service level agreements, resolving issues within 8 hours and achieving 95% compliance
- Reduced complaint resolution times by 40%, resulting in a 30% improvement in customer satisfaction
- Collaborated with team members to drive operational efficiency and improve service workflows.
Executive Assistant
Global Busc Limited
Abuja
10.2019 - 09.2020
- Fostered strong relationships with clients, increasing satisfaction and loyalty by 85%
- Managed customer inquiries, resulting in a 75% reduction in complaints
- Supported executives with critical business operations, enhancing efficiency.
Business Solutions and Relations Officer
Exquisito Confectionaries
Ibadan
07.2015 - 10.2015
- Implemented customer service strategies that led to a 20% increase in satisfaction
- Led initiatives that aligned business operations with customer needs, improving retention.
Education
Bachelor Of Science - International Relations
Les Cours Sonou University Institute
Cotonou10.2019
Skills
Customer Service Excellence: Proven ability to resolve complaints efficiently, improving customer satisfaction scores by 25%
References
Priscilla Iyari, Regional Marketing and Communications Outreach Officer, FACE Coalition, Mississauga, Ontario, Canada, +14372585435, pris.oiyari@gmail.com
Timeline
Client Service Officer
Stanbic IBTC Bank
12.2020 - Current
Executive Assistant
Global Busc Limited
10.2019 - 09.2020
Business Solutions and Relations Officer
Exquisito Confectionaries
07.2015 - 10.2015
Bachelor Of Science - International Relations
Les Cours Sonou University Institute
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