Faith Amanchukwu

• Manage and grow the Goodwill Vows social media accounts, promoting the UPG Community's activities and impact across Instagram, Facebook, Twitter/X, LinkedIn, and other platforms.
• Develop and execute strategic content (graphics, video, written, and audio) aligned with UPG's mission, ensuring brand consistency across all channels.
• Oversee comprehensive social media strategies that deliver measurable growth in awareness, engagement, and participation.
• Foster community engagement, moderate discussions, and maintain an inclusive environment for diverse local and global stakeholders.
• Plan, coordinate, and evaluate end-to-end social media campaigns to raise awareness and support for initiatives.
• Track, analyze, and report on social media activity, engagement rates, follower growth, and key performance metrics.

Key Achievements:

• Met monthly pledge targets for the Goodwill Vows initiative
• Planned and executed information sessions attracting 300+ participants and 20 volunteers
• Grew Instagram following from 300 to 700 followers in 6 months
• Managed two social media campaigns that increased brand visibility and online traffic.

• Resolved customer inquiries, complaints, and payment disputes promptly, maintaining strong client relationships and satisfaction.
• Identified and implemented process improvements that increased operational efficiency and service quality.
• Communicated proactively with customers to resolve issues and provide account status updates.

• Managed scholarship and grant projects, delivering results on time, within budget, and aligned with project scope.
• Used Asana to create briefs, assign tasks, track cross-functional team work, and monitor program progress and outcomes.
• Designed graphics and social media posts to promote program initiatives and drive public engagement.
• Developed and executed outreach strategies that significantly increased program applications and public support.

Key Achievements:

• Onboarded 500 beneficiaries for the Scholarship Fund and 100 beneficiaries for the Grant Fund