Compassionate and detailed-oriented public health professional with expertise in data analysis, project management and health policy. Adept in trouble-shooting and working to offer solutions. A strong leader with excellent communication skills and a commitment to team work.
Hi, I’m
SUSSAN EHIMEMAN IYARE
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Lagos,Lagos
Summary
Overview
11
years of professional experience
4
Certifications
Work History
Blue Sky Hospital
Health Care Assistant
03.2023 - Current
Job overview
- Reading and recording temperature, pulse, and breathing rate.
- Demonstrated excellent communication skills when interacting with patients, families and health care professionals.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Partnered with medical staff during emergency situations providing emotional support to patients and family members.
- Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
- Conducted health education sessions for patients, empowering them with knowledge for better health management.
- Assisted in the administration of medications, injections, wound dressings and other treatments as directed by a physician.
- Delivered emotional support to patients and families, enhancing positive environment during difficult periods.
Oke-ilewo Health Center
Pharmacy Assistant Volunteer
09.2022 - 12.2022
Job overview
- Maintained optimal storage conditions for medications, ensuring their efficacy.
- Facilitated smooth pharmacy processes by maintaining tidy and well-organized work areas.
- Aided in the preparation of various medication dosage forms for patient dispensing.
- Engaged in continuous training to remain updated with industry standards.
- Strengthened teamwork in the pharmacy setting through effective collaboration with volunteers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Updated computer system to reflect latest customer data, payment details, and inventory records.
- Trained new pharmacy staff on computer system and drug management protocols.
- Responded to phone inquiries regarding order status, store hours, and pharmacy procedures.
Apex Lounge
Customer Service Representative
02.2018 - 09.2019
Job overview
- Responded promptly and professionally to customer enquires via phone, email or in-person visits.
- Provided accurate information about Apex lounge suites, including availability, pricing, features and other relevant details.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery, resulting in company growth.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Febmex Computer Academy
Student Computer Lab Assistant
06.2014 - 11.2016
Job overview
- Monitored computer usage to ensure adherence to Academy guidelines, promoting responsible behavior among users.
- Demonstrated excellent customer service skills while assisting students with their computer needs.
- Provided technical support for students, resolving issues related to computer usage and software applications.
- Utilized problem solving skills to diagnosed and repair various hardware components.
- Ensured that all computers were running properly before classes began each day.
- Conducted troubleshooting sessions for common student computing problems, minimizing downtime and ensuring seamless lab operations.
- Maintained cleanliness and organization within the lab space, creating a comfortable learning environment for students.
Education
Kesmonds International University Cameroon
Bachelor Of Science from B.Sc Public Health
07.2024
University Overview
ST.John-Vic CollegeLagos
High School Diploma
06.2015
University Overview
Skills
Effective communication and relationship building
Software skills
Software skills
- Microsoft Office
- Microsoft Word
- Microsoft excel
Certification
.Nationalcprfoundation.com
Hobbies
Hobbies
Research , Cooking, Movies
Timeline
Health Care Assistant
Blue Sky Hospital
03.2023 - Current
Pharmacy Assistant Volunteer
Oke-ilewo Health Center
09.2022 - 12.2022
Customer Service Representative
Apex Lounge
02.2018 - 09.2019
Student Computer Lab Assistant
Febmex Computer Academy
06.2014 - 11.2016
Kesmonds International University
Bachelor Of Science from B.Sc Public Health
ST.John-Vic College
High School Diploma
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